Operation Manager
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
About Manabie:
- Manabie offers Total Education. It is our education philosophy which not only focuses on building a strong academic foundation but also develops cognitive creative and emotional skills together with consciousness of social and environmental issues.
- Total Education is supported by caring coaches a strong community of passionate individuals and engaging content to help our learners gain lifelong skills awareness and confidence.
- At Manabie we believe everyone has inner greatness that can be discovered by developing a love for learning igniting curiosity and having the courage to pursue dreams. Our community is for everyone who strives for a better tomorrow where people societies and the natural world can thrive.
Key Responsibilities:
- Education center customer service improvement (70%):
- Partner Relations and Customer Service Improvement:
- Provide seamless operational and administrative experience for both teachers and students within the partner centers so that teachers can focus on teaching and coaching
- Oversee center partner contract signing and teacher onboarding processes facilitating smooth integration into the central operation framework
- Develop scripts and service flow for customer touchpoints to ensure consistent and high-quality interactions
- Manage individual teacher reports monitoring performance and providing timely feedback.
- Operations Management:
- Led and managed a team of center administrators providing guidance and feedback and fostering a positive work environment
- Monitor attendance and tuition fee collection status addressing discrepancies and ensuring accurate records
- Conduct weekly administrative meetings with center partners to review operations address challenges and strategize growth.
- Allocate resources effectively to optimize operational efficiency and support expansion plans.
- Manage staffing requirements including recruitment training and performance evaluations.
- Resource Management:
- Coordinate administrative shifts for the center admin team and manage timesheet records.
- Oversee security and cleaning staff shifts ensuring a safe and clean environment for students and staff.
- Collaborate with HR for timesheet and payroll calculations and manage other HR-related tasks.
- Ensure efficient space management for rental schemes and class schedules.
- Monitor room usage and track rental payment requests.
- Class Operation and Management:
- Create and manage class schedules to ensure optimal utilization of resources.
- Manage attendance tracking and service calls to address student absenteeism and teacher concerns.
- Monitor tuition fee collection status and ensure timely and accurate payment processing.
- Prepare advance payments and manage petty cash for operational needs.
- Oversee rental income collection and manage associated financial transactions.
- Facilitate follow-up on teacher absences and manage communication with students and parents.
- Partner Relations and Customer Service Improvement:
- Center Growth and Development (30%):
- Accompany Business Development managers in sales meetings with potential center partners
- Improve center business performance by improving service quality and supporting in student acquisition
- Coordinate offline events to promote the partner centers and engage with the local community.
- Manage social media presence and online posts to drive brand awareness and engagement.
- Contribute in strategic business development identifying opportunities for growth and expansion including center expansion and student body expansion through referral program
- Build and maintain relationships with stakeholders including teachers students and partners.
Qualifications and Skills:
- Bachelors degree in Business Administration Management or a related field (Masters preferred).
- Previous experience in retail offline business strategic operations management business development or related roles is highly desirable.
- Strong interpersonal skills with exceptional customer service communication and presentation abilities
- Proficiency in using spreadsheets and operational software/systems.
- High attention to detail and strong organizational skills.
- Ability to manage and lead a diverse team of staff effectively.
- Strong problem-solving and decision-making capabilities.
- Familiarity with HR processes timesheet management and payroll calculations.
- Proven ability to manage multiple tasks and responsibilities concurrently.
Benefits:
- Competitive remuneration.
- 14-day annual leave.
- 100% salary probation.
- Experience working in a fast-paced EdTech company based in Singapore Vietnam and Indonesia.
- Professional development opportunities in EdTech teaching and curriculum development.
- Opportunity to impact Vietnamese education and learning.
Working hours:
- WORKING HOURS: 48 hours/week; 1 fixed day off a week. Working time will be flexible according to the assignment and arrangement of the department head and the requirements of the job.
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
PREPARING US FOR TOMORROW'S WORLD You specialize in building and maintaining leading-edge B2B2C solutions built on world-class technology stacks that bring our unique vertical SaaS experience to Japanese, South-East Asia, and more. Millions of people will be impacted by your contribut ... View more
