Customer Success Manager (202613)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Who we are:
Do you know warehouse managers struggling to staff their shifts facing high turnover and training hurdles Ever met one who would love to operate the warehouse night and week-ends
Our robots are designed to help with this with a focus on pick and place tasks handling hundreds of thousands of different products every day. We sell our solutions as a Service and we have a track record of happy customers with robots working through peak periods. We currently specialize in intra-logistic automation for the fashion pharma and cosmetics industry and provide AI powered picking and order verification technology for AutoStores Pocket Sorters and other systems.
Do you want to be a key part of the journey to bring AI robotics at scale in warehouses
Can you take responsibility for customer satisfaction and growth
If you feel you have what it takes lets talk!
Offer essentials
- Full-time job flexible hours with disrupting scaleup funded by top VCs from US & EU
- The best technology in the market according to key players & integrators
- Highly experienced Tech Ops & Project executives who just make things happen
- Great office in a very well-connected location in Warsaw ability to work remotely
- Possibility to build the companys growth & success from the early days
- Competitive package salary & equity
Here is why we love this job ourselves and hope you will enjoy it too:
- We build robots powered by AI.
- We have them in production at scale and see their real impact on critical operations.
- We are still pretty small so everyone has a direct impact on the product and how we work.
- Our team has built Google Warsaw unicorn startups (Climate Corp) tested rocket engines and worked at top companies such as Nvidia or ByteDance. Now we shape the future of smart robotics together!
- Work in a startup culture backed by a talented global team
What you will do
- Support customer satisfaction of buying customers after their first project to deployment at scale validated by upsell & surveys
- Lead communication with a set of key customers understanding their needs and expectations
- Prepare offers negotiate and close deals for any upsell at these key accounts
- Represent our company products services and culture with those customers and their partners
- Map and understand stakeholders at each of these customers to develop tactics and strategies
- Interface internally with Director of Customer Success project management product management customer service and engineering to make sure your customers needs are understood and prioritized and operational excellence is achieved
- Drive interactions leveraging Nomagic founders execs and leads to engage with customers
- Proactively suggest improvements for our product operations and services
What skills wed like you to have:
- Engineering or technical degree (or relevant experience in sales) combined with 5 years of customer-facing experience
- Extensive experience in automation and/or intralogistics including ability to engage customers on solution designs
- Successful experience as logistics consultant or key account manager is a strong plus
- Very high empathy. You understand the untold and the small signals and act on them
- Excellent English & German communication
- Ability to travel up to 50% of the time
- Ability to work in a fast changing scaleup environment
What should you expect once you apply
Recruiter Screen - 30 minutes
Hiring Manager Interview - 60 minutes
Skills Assessment Interview - 60 minutes
Onsite - half a day of interviews & discussions at the office
We make the final decision after max. 2-3 days after the onsite interview.
Important: expect detailed feedback regardless of our decision.
Check out our videos:
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
scroll Keep your warehouse always ON ON Intelligent Robotics for Item Handling Are you wondering how picking robots could fit your AutoStore™? Watch Video to see an example Partners who take end-to-end responsibility for item handling Nomagic provides services based on Intelligent Rob ... View more
