Referral Specialist
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Job Location:
Grand Haven, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
EyeCare Partners is the nations leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision advance eye care and improve lives. Based in St. Louis Missouri over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets providing services that span the eye care continuum. For more information visit.
JOB TITLE:Referral Specialist
COMPANY: Shoreline Vision
LOCATION: Muskegon MI
PERKS
- Full Benefits Package - Medical Vision Dental and Life Insurance
- 401k Employer Matching
- Paid Time Off(PTO)and Paid Holidays
- PaidMaternity Leave
- Employee Discounts
- Competitive Base Pay
SUMMARY
The Referral Specialist will serve as the primary referral personnel to provide a positive first contact experience to patients while projecting a professional telephone image through phone interaction. The Referral Specialist will demonstrate sensitivity topatientsneeds and follow the Patient Privacy Act through demonstrating exceptional telephone and interpersonal skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assistpatients in scheduling appointmentsbased on individual needs and Physicians scheduleswhile partnering withother departments and external Physicians offices to ensure smooth patient flow including thecheckingof patient eligibility.
- Handle all incoming and outgoing local referral networks and both paper and faxed referrals while coordinating aid from Patient Relations team members.
- Primarily address incoming and outgoing referrals while also acting as backup to the Contact Center by promptly answering screening and processing calls toappropriate person(s) and department(s) per management ofemergentcallsin accordance withcompany policy.
- Maintain patient chart demographics and the Patient Portal for EMR(Electronic Medical Record)software.
- Respond to Live Chat and Cataract Self-Test inquiries.
- Reply to and compose emails to team members.
- Cooperate with the Patient Relations team to accomplish the established goals of the department.
- Work closely with provider liaison toestablishand guarantee successful and efficient relationships with referring providers and offices.
- Assistin ReferralDepartmentreporting and perform special projects and other duties as assigned.
- Run real-time eligibility queries upon scheduling.
- Adhereto all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
- Performother duties that may be necessary or in the best interest of the organization.
QUALIFICATIONS
- Professional in appearance and actions.
- Logical and Critical thinking skills.
- Customer-focused with excellent writtenlisteningandverbal communication skills.
- Enjoyslearningnew technologiesand systems.
- Detail-oriented professional attitude reliable.
- Exhibits a positive attitude and is flexible in accepting work assignments and priorities.
- Meets attendance and tardiness expectations.
- Management and organizational skills to supportthe leadership of this function.
- Ability to follow or provide verbal andwritten instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations.
- Interpersonal skills to support customer servicefunctional and teammate supportneed.
- Able to communicate effectively in English both verbally and in writing.
- Ability forbasic tointermediate problemsolving including mathematics.
- Travel to other site locations may be those needing to travel for work must have access to dependable transportation and drivingrecordmust meet company liability carrier standards.
- Specialty knowledge of systems relating to job function.
- Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines.
EDUCATION AND/OR EXPERIENCE
- High School Diploma or GED equivalentrequired
- Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
LICENSES AND CREDENTIALS
- Minimum Required: None
SYSTEMS AND TECHNOLOGY
- Basic to intermediate computeroperation
- Proficient in Microsoft Excel Word PowerPoint Outlook
- Prior experience withNextGensoftware or other EMR is preferred
PHYSICAL REQUIREMENTS
- This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%) sitting (50%) and standing (50%) with regular bending stooping and reaching (2550%). Employees must be able to lift carry push and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential as the role demands constant grasping writing/typing and use of technology. Visual and auditory acuityincluding color depth peripheral vision and the ability to adjust focusisrequired100% of the time. Occasional driving or climbing may also be necessary.
If you need assistance with this application please contact .Please do not contact the office directly only resumessubmittedthrough this website will be considered.
EyeCarePartners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national originveteranor disability status.
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
EyeCare Partners unites eye care specialists and thought leaders from every subspecialty with a mission of setting the industry standard in patient care.
