IT Help Desk Specialist I

Oldsmar, FL - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Are you looking to make a difference in patients lives with a company that values your expertise Join us in our mission of delivering compassionate healthcare where it matters most at home.

Pinnacle Home Care Floridas largest Medicare certified home health provider has been delivering high-quality patient-centered care for over two decades and were looking for a Help Desk Specialist Level I to join our award-winning team.

Key Responsibilities

Respond promptly to user inquiries and support requests via phone email or in-person.
Provide first-level technical support for common IT issues related to desktops laptops printers and mobile devices.
Provide first-level technical support for core applications and systems.
Document all support requests and resolutions in the IT service management system.
Follow standard procedures for troubleshooting and escalating unresolved issues to higher-level support personnel.
Assist in setting up new user accounts and hardware under direction from senior staff.
Support basic software installations and updates on end-user devices.
Maintain and update IT documentation related to troubleshooting and support procedures.
Educate users on basic IT policies password management and best practices.
Maintain a courteous and professional demeanor when assisting users.
Participate in training sessions and team meetings to improve technical skills and service delivery.

Qualifications

12 years of IT or Help Desk experience preferred.
Basic knowledge of Microsoft Windows Office 365 and general desktop support.
Strong customer service and communication skills.
Ability to follow documented procedures and escalate issues when appropriate.
Willingness to learn and grow in a fast-paced IT environment.
High school diploma or equivalent required; technical certifications or coursework (e.g. CompTIA A ITIL Foundation) a plus.
Healthcare IT experience is a plus but not required.

Why Choose Pinnacle

Growth & Stability: Over two decades as Floridas largest home health agency.
Competitive Benefits & Perks: Including an employee referral program where you can earn rewards.
Recognized Excellence: Ranked as a USA Today Top Workplace.
Supportive & Fun Culture: Join a collaborative forward-thinking team that values both professional excellence and personal fulfillment.

Pinnacle promotes an inclusive environment and is an equal opportunity employer. We prohibit discrimination or harassment based on race religion age gender national origin disability veteran status or other legally protected characteristics.

Be part of a company that empowers clinicians to make a difference in the lives of over 10000 patients across Florida every day.Apply now!

Required Experience:

Are you looking to make a difference in patients lives with a company that values your expertise Join us in our mission of delivering compassionate healthcare where it matters most at home.Pinnacle Home Care Floridas largest Medicare certified home health provider has been delivering high-quality p...