Membership Ambassador (Seasonal)
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Job Location:
Monterey, CA - USA
Monthly Salary:
$ 22 - 24
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
At the Monterey Bay Aquarium we are passionate about creating an inclusive workplace that celebrates and values diversity. We firmly believe that having a team of diverse backgrounds and voices working together increases our capacity to serve our visitors and fulfill our welcome people from all walks of life into our team and strongly encourage people of color LGBTQ individuals veterans and people with disabilities to apply.
Please note: This position is a 6-month seasonal assignment.
Job Summary:
Under direct supervision responsible for increasing membership acquisition through the promotion and selling of memberships onsite at the Membership and Tours Center. Handle onsite ticket conversions for guests visiting the Aquarium who want to convert to members. Represent the Membership Department by being an onsite liaison to members and donors during their visit to promote cultivation and retention efforts and provide a high level of service. Perform other duties as required.
Core Activities:
- Process same-day ticket order conversions to membership.
- Complete data entry for member account changes in direct contact with members.
- Answer questions about the program and events to cultivate existing members as a full-service membership representative.
- Process renewals and contributions.
- Proactively greet non-member guests and engage them in conversation to promote and sell memberships.
- Complete member account changes using member account notes and inquiries coming in from GE staff members.
- Assist the GE staff with launching tours at the Membership and Tours Center.
- Stay up to date with program details and serve as a direct point of contact for onsite GE staff with membership questions.
- Provide support for onsite member events including but not limited to greeting members processing event ticket sales and validating entry to event.
Preferred Knowledge Skills & Abilities (KSAs):
- Associates Degree or equivalent combination of education training and experience
- 2 years in-person sales experience
- 2 years of administrative experience
- Experience working with database programs Tessitura or Raisers Edge preferred.
- Must be comfortable in fast-paced high-volume environment
- Available to work weekdays weekends and holidays
- Able to work on feet for 8 hours per day
- Embraces teamwork and thrives in team environment
- Excellent organization skills and attention to detail
- Excellent customer service and written/oral communications skills
- Excellent computer skills including Microsoft Word and Excel
- Ability to work within and maintain Monterey Bay Aquariums Core Values
Physical Requirements to Perform Essential Job Functions:
- Typical office equipment
- Constant sitting standing walking bending
- Occasional unassisted lifting up to 50 lbs
- Typical office environment main aquarium and exhibits occasional offsite events
Hourly Compensation Range:
$22.00-$24.86 USD per hour. Starting rate will vary based on previous experience and relevant skills/knowledge set.
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Google Docs
- Serving Experience
- Retail Sales
- Android
- Product Demos
- Event Planning
- Events Management
- Event Marketing
- Dancing
About Company
A leader in ocean conservation and education, the Monterey Bay Aquarium is considered by many to be the best in the world. Behind that reputation is a fantastic staff with remarkably diverse skills, all dedicated to earning and keeping that honor. Our purpose-driven workâto inspire c ... View more
