Italian Customer Advisor for Online Pharmacy Lisbon, Portugal
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Come and work with us.
Do you want to provide support for one of the biggest online pharmacies in Europe
Are you Italiannative or fluent with strong English communication skills
Looking to make your career in a multicultural environment in sunny and happy Lisbon
So we have the perfect opportunity for you!
Our Clientisthe pioneer in the online pharmacy market and one of the leading online pharmacies in Europe with webshops in several countries.
As a customer service specialist in this project your daily responsibilities will include:
- Providing Inbound Customer Care
- Giving advice and information to the customers and approach it with feeling/empathy for their needs
- Ensuring the order and delivery process is smooth for the client
- Dealing with Returns and Complaints
- Identifying root causes to continue ensuring maximum efficiency/processes
- Handle calls as well as written communication within guidelines established
- Ensure the delivery of a quality customer experience on each and every transaction
- Ensure that all complaints are recognized recorded confirmed and solved effectively
- Recognize and promote additional products and services to the customers in line with their needs and requirements
To succeed in the role you will need to have:
- Native or proficient level ofItalian (C2)
- Intermediate level ofEnglish(at least B2) both verbal and written
- Excellent listening and written/oral communication skills in supported languages
- A motivated and enthusiastic personality
- Self-organized planning and prioritization skills
- Patience empathy and a unique ability to manage stress
- Ability to work under pressure and adapt quickly to adverse situations
- Technical aptitude and the ability to pick up new technology quickly
- Able to follow guidelines and instructions
- Ability to keep calm and clear-headed in critical situations
- Ability to demonstrate confidence when imparting information or dealing with troubled callers
- Familiarity with ticketing systems
- Experience with policy work or help resource project management
- Previous demonstrable experience with creation of online help resources
- Life experience to apply to managing situations
- Early adopter of technology
- Ability to put customers at ease
- Must hold EU citizenship or valid work permit for Portugal
- Be a local candidate or willing to relocate to Lisbon Portugal
Benefits.
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
Go further with Foundever
We believe in memorable associate experiences. Here you can improve your quality of life and grow your career.
Apply today!
Required Experience:
Unclear Seniority
Key Skills
- Business
- Marketing
- User Interface
- Web Content
- A/B
- Communication
- CRM
- Paid Search
- HTML
- Project Management
- Content Marketing
- Email Campaigns
- ROI
- Digital strategy
- Analytics
About Company
Foundever is a global leader in customer-experience (CX) outsourcing, combining human expertise and AI-driven capabilities to support over 9 million customer interactions daily across 60+ languages in 45 countries.
