Customer Service Advisor Bilingual (English & French)
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
As a Bilingual Customer Care Agent you will manage incoming calls and emails in both English and French ensuring an exceptional customer experience in every interaction. Your primary responsibility is to provide accurate information handle inquiries and complaints and offer level-1 technical support with professionalism empathy and efficiency. As customer service is central to our companys success you will play a key role in representing the brand and upholding a high standard of customer satisfaction.
Key Responsibilities
- Handle a wide variety of customer cases via phone and email in both English and French
- Listen attentively identify customer needs and demonstrate clear understanding and empathy
- Choose the most appropriate resolution path for each case and ensure proper follow-up
- Maintain composure and professionalism at all times
- Accurately record update and document customer cases in the designated tools
- Represent the company with a positive customer-first attitude
Required Profile
- Strong schedule flexibility; availability to work 44 hours per week on a rotating shift basis
- Minimum of a high school diploma (Baccalaureate or equivalent)
- Excellent command ofboth English and French(C1 level in English required; strong spoken/written French)
- Proven experience in customer service or commercial roles ideally in a call center environment
- Experience in customer satisfactionfocused projects is a strong plus
- Interest or familiarity with wellness mindfulness or meditation is appreciated
Benefits
In addition to a permanent contract (CDI) social security coverage private health insurance and transportation provided for late shifts Foundever offers:
- Certification training
- Uncapped sales bonus
- Performance bonus
- Competitive and evolving salary
- CNSS enrollment
- Private health insurance
This position is open to individuals with reduced mobility.
Working Hours
Night Shift (rotational schedule)
Compensation
Net salary bonuses attractive incentives
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Foundever is a global leader in customer-experience (CX) outsourcing, combining human expertise and AI-driven capabilities to support over 9 million customer interactions daily across 60+ languages in 45 countries.
