Customer Service Specialist
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Job Location:
Casablanca - Morocco
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a dynamic Customer Service Officer to serve as the primary contact for our Northwest Africa customers. This role bridges customer needs with our supply and sales operations to deliver exceptional service levels.
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KEY RESPONSIBILITIES
**Customer Management**
Act as main point of contact for Northwest Africa customers
Coordinate between Supply Chain and Sales teams to meet service level targets
Manage commercial and sample orders with complete documentation
Provide weekly order status updates (high season) and monthly reports (normal season)
Participate on meeting & events with the sales team.
**Supply Chain Coordination**
Oversee order delivery planning and execution
Manage MDM (Master Data Management) for materials and customers
Support local supply chain team in daily operations
Collaborate with CU Customer Services to ensure seed availability per sales plans
**Financial Coordination**
Share monthly Customer Statement of Accounts with TSR / Customer for timely payments.
Coordinate with Finance on customer follow-up (ARM taxes)
Ensure proper documentation filing and stakeholder distribution
**Performance & Compliance**
Prepare monthly KPIs: Lost sales Order status Complaint tracking Leadtime management.
Manage complaint process according to Syngenta standards
Maintain clear processes for all stakeholders (commercial and samples)
Inform stakeholders proactively to enable timely decision-making
Qualifications :
REQUIRED QUALIFICATIONS
**Education & Knowledge**
Relevant Customer Service qualification
Comprehensive knowledge of Supply Chain processes
**Skills**
Strong customer orientation with multilingual communication abilities
Excellent liaison skills across business functions
Proactive initiative-driven team player
Ability to work under pressure and adapt quickly
Proficient in Microsoft Office Suite
**Experience**
Proven experience interacting with general management across business units
Agri-Business industry experience is a plus
Additional Information :
WHAT WE OFFER
Opportunity to work with a global leader in agriculture
Dynamic multicultural work environment
Professional development and growth opportunities
Competitive compensation package
Remote Work :
No
Employment Type :
Full-time
Key Skills
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- Customer Service
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About Company
To help feed 10 billion people while reducing emissions and improve biodiversity. This is our mission as the global agriculture technology leader. With 59,000 employees in more than 100 countries and hundreds of thousands of agricultural partners worldwide, we are committed to transfo ... View more
