Program Support Specialist

Program Support Specialist (PSS)

Starting Pay:$21.00 per hour
Location: Hurst 76053
Schedule: Full-time Monday through Friday 8:00 AM 5:00 PM
Work Environment: Onsite office setting

Job Summary

The Program Support Specialist (PSS) provides essential operational and technical support to workforce program staff and customers. This role plays a critical part in ensuring program compliance accurate documentation and consistent customer engagement across workforce services. The PSS works closely with internal teams customers and external stakeholders to support program requirements and service delivery.

Essential Functions

• Review examine and monitor compliance reports to ensure alignment with program requirements
• Track and monitor customer contacts and communications
• Coordinate required customer participation hours and maintain accurate documentation in original case files
• Participate in customer hearings and submit required documentation to appropriate parties
• Provide technical and operational support to workforce staff and customers
• Identify opportunities to improve workforce services and operational processes
• Maintain accurate records and ensure timely completion of assigned tasks
• Perform additional related duties as assigned to support program operations

Required Skills and Abilities

• Working knowledge of workforce development programs and services
• Proficiency with word processing spreadsheets and general computer applications
• Strong attention to detail with the ability to manage documentation and compliance requirements
• Excellent customer service and interpersonal skills
• Strong problem-solving analytical and critical thinking skills
• Clear and professional verbal and written communication skills including formal documentation
• Ability to develop effective strategies and solutions within program guidelines
• Ability to establish and maintain effective working relationships with management coworkers Board staff and the public

Education and Experience

• Bilingual in English and Spanish strongly preferred
• High school diploma or GED required
• One year of relevant experience preferred
• Valid drivers license with proof of insurance and a safe driving record

Physical Demands and Working Conditions

• Ability to lift up to 10 pounds occasionally
• Requires standing sitting bending and walking throughout the workday
• Requires visual acuity speech and hearing
• Work is primarily performed in an office environment
• Occasional driving and local travel required
• Flexible hours may be required based on operational needs
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

Search-Optimized Alternate Job Titles -Workforce Program Support Specialist WPSS WPS Employment Program Coordinator HR Employment Program Coordinator HR Assistant Workforce Compliance Specialist Program Operations Specialist Career Services Support Specialist Workforce Administrative Specialist Program Services Coordinator bilingual in Spanish

Throughout the past 35 years MMC one of the most trusted names in workforce management services has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:

• Medical dental and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being both on and off the job!

MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.