At CF Industries our mission is to provide clean energy to feed and fuel the world sustainably. Our employees are focused on safe and reliable operations environmental stewardship and disciplined capital and corporate management. By joining CF you will be part of a team that brings their varied experiences wide-ranging knowledge and diverse talents together to deliver important work and youll be able to pursue complex exciting opportunities that help you continue to grow and achieve your potential in different areas. Youll take pride in working for a company that lives its values and where you can be yourself at work as part of an authentic team that encourages you to share your views and opinions. Our eight manufacturing complexes in the United States Canada and the United Kingdom an unparalleled storage transportation and distribution network in North America and logistics capabilities enabling a global reach underpin our strategy to leverage our unique capabilities to accelerate the worlds transition to clean energy.

Major Responsibilities:

SAP and Coupa Support

• End User Support: Provide timely and effective support to end users regarding the procure to pay process and systems and ensure accurate and complete data documented in tickets prior to closure in Service Now. Coordinate with SAP and Coupa IT teams to timely address user inquiries and issues. Escalate and communicate issues to the appropriate resources when necessary.
• Training: Responsible for all aspects of employee training and vendor on-boarding. This will include creating maintaining and delivering training materials to both employees and suppliers.
• Change Management: Manage process and system changes including training communications go-live readiness and leading applicable stakeholder calls.
• Process Improvement: Proactively and continuously track monitor and analyze systems and processes to identify opportunities for process/system improvement. Be able to articulate noted opportunities analyze processes/data identify solutions and alternatives and coordinate alignment.
• User Access Control: Coordinate approval of SAP and Coupa users.
• Security and Compliance: Support the completion of annual audit and SOX control procedures.
• Supplier Enablement: Manage the Coupa supplier onboarding process from identification of suppliers sending invitations and having on-going communications through enablement.
• Catalog Management: Manage content within Coupa via creation and maintenance of supplier catalogs and forms in conjunction with site procurement and category managers.
• Documentation: Maintain detailed documentation of systems configurations processes and service records.
• Change Management: Manage process and system changes including training communications annual review process go-live readiness and leading applicable stakeholder calls.
• Stakeholder Collaboration: Work across the organization to resolve issues and address process and system enhancements. Liaise team members from Accounting Accounts Payable Maintenance IT and others as appropriate.
• Master Data: Maintain Coupa/S4 master data in alignment with Global Master Data Governance policies and in coordination with site procurement.

Supplier Management

• Liase with SAP and Coupa to resolve any issues monitor service level agreements and stay updated on new features and updates.
• Performance Monitoring: Monitor system performance metrics identify bottlenecks or issues and implement optimizations to improve efficiency.
• Approval of new vendor masters and/or changes to vendor master data fields in coordination with Vendor Maintenance and site procurement.

Project Support

• Support procurement system related projects including implementations enhancements integrations and other related projects.

Communication and Reporting

• Reporting: Provide regular reports on system status incidents and usage metrics. Support the development and maintenance of dashboards & reports to analyze ongoing procurement operations efficiency and utilization. This includes synthesizing the information to make recommendations on process improvement opportunities for service levels user adoption license utilization spend efficiencies/opportunities and internal control compliance.
• Online Content Management: Develop and maintain the departments online content on multiple internal SharePoint sites and external supplier information websites.

Position Reports To: Manager Performance and Planning

Incumbent Attributes:

• Education: BS/BA in business supply chain information management or other related fields.
• Years of experience (reference JLA): 4 plus years of experience in a system support role.
• Other unique job relevant attributes: Knowledge of procure to pay processes Coupa SAP master data governance training approaches and supplier management.

Estimated base pay for the position is typically between: $91500 $120700

The actual base pay for the position may be influenced by factors such as education training skills qualifications competencies years of experience job-related knowledge and scope of the role and could be outside of the posted pay range.

In addition to base pay an incentive program is available to all full-time employees and a comprehensive benefits package including two medical plan options a health savings plan with a company contribution and a match dental and vision benefits a well-being incentive program 401(k) Plan which provides a protentional of receiving between 10% and 13% of employers contribution life and disability insurance paid time off programs and much more! Additionally we offer several Flexible Work Arrangements to support a healthy work-life balance.

For more detailed information on the CF programs please visit our Total Rewards website at:

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