Technical Support Specialist
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Job Location:
Boston, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
About Robin:
Robin is reimagining workplace operations as a strategic function and AI is at the core of how we get there. We help workplace teams bring order to the chaos by automating logistics simplifying operations and giving employees a seamless way to connect with the office. Today our workplace operations platform is used by thousands of offices around the world.
At Robin we believe the best connections and ideas come from being in the room together so we work in person a few days a week. But we also build flexibility into every part of our product and our culture so people can do great work without burning out.
Robin is hiring an entry-level Technical Support Specialist to support customers through thoughtful problem-solving hands-on troubleshooting and clear guidance on using Robin effectively. Youll join a hybrid Boston-based team that works in person several days a week to collaborate quickly learn together and ship meaningful work.
Why this role exists:
As Robin continues to grow more teams rely on us to keep their workplaces running smoothly. This role exists to ensure customers get thoughtful accurate and empathetic support when they need it - while helping Robin learn from every question issue and edge case. As a Technical Support Specialist youll be on the front lines of the customer experience translating real-world challenges into clear solutions and valuable feedback for our Product and Engineering teams.
What youll do:
- Support customers via chat email and phone by asking the right questions diagnosing issues and guiding them step-by-step to effective solutions with empathy and urgency.
- Troubleshoot in real time through screenshare sessions when hands-on support is needed.
- Escalate bugs and complex issues to Engineering and partner with Product to clarify expected behavior.
- Document issues and resolutions clearly to support internal knowledge-sharing and customer self-service.
- Contribute to improving internal processes and support documentation as you learn the product.
- Collaborate with teammates to maintain queue health and deliver a great customer experience.
- Participate in team huddlesshare learnings and suggest workflow or process improvements.
Youll thrive here if:
- You enjoy helping people and feel energized by solving problems through conversation and collaboration.
- Youre curious about how products work and like digging in to understand the why not just the fix.
- Youre comfortable learning new products and using documentation to find answers.
- You communicate clearly empathetically and confidentlywhether over chat email phone or screenshare.
- You work well on a team share knowledge freely and care about delivering a great customer experience together.
- Youre motivated to build a strong foundation in technical support and grow from there.
Core competencies for success:
- Learning Velocity: You learn fast and apply new ideas quickly.
- AI Proficiency: You bridge problem-solving and creativity using AI to deliver solutions with real-world impact.
- Collaboration: You share knowledge unblock teammates and build together.
$55000 - $70000 a year
The salary range for this role is displayed above. Our compensation decisions based on an individuals experience skills and education in line with our internal compensation philosophy.
Benefits that have your back (and your future):
- Medical & Dental Insurancethrough Blue Cross Blue Shield covered at 80% for youandyour dependents with two plan options including a High Deductible Plan with acompany-funded HSA
- Vision Insurance EyeMed coverage to keep your future in focus
- Company-paid protection Short & Long Term Disability Life and AD&D insurance
- Paid Parental Leave 100% covered so you can focus on your growing family
- Incentive Stock Options Own a piece of what youre building
- 401(k) with company match Up to 3% match to help grow your nest egg
- Flexible vacation policy Take the time you need (and yes we actually do!)
- 12 company holidays Plus your flexible time off for the perfect work-life balance
Perks that enable your continued success:
- Professional Development & AI Tools Stipend
- Referral Bonus Program
- Recognition perks
- In-Office Commuter Stipend
We CelebrateDiversity
Robin is committed to creating a workplace that reflects the world around us. We believe that the key to good work is empowering our people and we know that diversity and inclusion are a large part of this equation. Our realities shape our everyday experiences and its our responsibility to our employees our customers and our communities to address the issues with workplace representation. Robin does not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Industry-leading workplace management software, intelligent automation and workplace analytics for great days in the office.
