NA Training and Certification Learning Architect

Job Summary

The Red Hat Training and Certification team is looking for a Learning Architect to join our this role you will support customer success and the landing adoption expansion and renewal of our subscription-based open source offerings. Youll work with our Training and Certification sales and delivery teams to scope and outline strategic programs that address our customers workforce training needs. As a Learning Architect you will have the opportunity to use your technical expertise and understanding of the challenges that our customers are facing and help to address those challenges through our industry-leading training and certification program.

Red Hat technologies are leading the industry in hybrid-cloud environments and are driving the most interesting innovative IT modernization efforts across the globe. But to truly transform the way that businesses and government agencies work customers need to ensure that they have the right talent and training to effectively utilize these technologies. The mission of the Red Hat Training and Certification team is to ensure that our customers are well positioned to successfully adopt our products to positively impact their operations their employees and their customers. And while the success of our customers is paramount along the way you will also be helping to create training programs that directly benefit the employees of our customers our learners as they receive the highest quality most rigorous training in the IT industry and earn some of the most highly valued certifications in any industry. If you have a passion for open source technology teamwork problem solving and education and training wed love to hear from you.

What you will do:

• Collaborate with local sales and technical delivery teams to bring our customers the best solutions from the Red Hat Training and Certification portfolios

• Discover and analyze customer business and technical problems; apply appropriate Red Hat solutions to address customer needs

• Provide presales technical support for the development and implementation of complex services and solutions

• Provide trusted innovative thinking internally and with our customers

• Use deep knowledge of the solutions and the industry to provide technical expertise to sales associates and customers through sales presentations and demonstrations of our offerings; prepare detailed specifications for our offerings

• Follow standard practices and procedures for analyzing situations or data

• Organize develop and deliver enablement training around Red Hat technologies (e.g. Red Hat Enterprise Linux (RHEL) Red Hat Ansible Automation Platform Red Hat OpenShift etc.) to counterparts in sales presales and consulting

• Help build programs around Red Hat technical training with pre and post-requisite training curriculums

• Help organize chat sessions help channels and other mediums to support question and answer for customers being trained up on Red Hat technical content

• Work alongside Red Hat sales marketing and consulting covering the Red Hat account team to integrate a training and enablement strategy into their selling and go-to-market plans

• Collaborate with other internal Training and Certification teams such as Global Training Go-To-Market Global Enablement Product and Technical Learning and Certification to stay up to date on new products and initiatives provide feedback and represent NA interests from an internal and customer perspective

What you will bring:

• 2 years of experience working in sales engineering consulting IT architecture or equivalent technical experience supporting strategic accounts

• Excellent communication and presentation skills; record of developing relationships at engineering program management and executive levels

• Experience working with modern development practices like DevOps or continuous integration (CI)

• Knowledge of and experience with Red Hat OpenShift Container Platform and Kubernetes

• Knowledge of and experience with Red Hat Ansible Automation Platform

• Knowledge of and experience with enterprise solutions and architectures understanding of how different infrastructure elements like virtualization private cloud public cloud bare metal servers etc work together and how Red Hats products fit in that model

• Red Hat Certified System Administrator (RHCSA) or other Red Hat Certifications are a plus

• Willingness to travel up to 25%

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location experience applicable skills and training external market value and internal pay equity. Annual salary is one component of Red Hats compensation package. This position may also be eligible for bonus commission and/or equity. For positions with Remote-US locations the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.

About Red Hat

Red Hat is the worlds leading provider of enterprise open source software solutions using a community-powered approach to deliver high-performing Linux cloud container and Kubernetes technologies. Spread across 40 countries our associates work flexibly across work environments from in-office to office-flex to fully remote depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact.

Benefits
Comprehensive medical dental and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability paid family medical leave and paid military leave
Additional benefits including employee stock purchase plan family planning reimbursement tuition reimbursement transportation expense account employee assistance program and more!

Note: These benefits are only applicable to full time permanent associates at Red Hat located in the United States.

Inclusion at Red Hat
Red Hats culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone. When this is realized it empowers people from different backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race color religion sex sexual orientation gender identity national origin ancestry citizenship age veteran status genetic information physical or mental disability medical condition marital status or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for and will not pay any fees commissions or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

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