District Manager (Virtual)

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the worlds most iconic brands. We design operationalize and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first working together to make others successful and establishing a rich and empowered work culture we create opportunities for our people and the businesses we serve to be successful.

Job Summary:

The Virtual District Manager role is responsible for remote management of a sizeable team of retail sales reps using our proprietary management platform. This role requires meeting and exceeding client sales expectations and overall district responsibility for program effectiveness employee oversight and client/customer satisfaction while utilizing virtual management tools. This is office type remote role that will require a strong focus on organization and planning technical knowledge collaboration communication adaptability and responsiveness. Ideal candidate will thrive utilizing a strong virtual presence and the ability to be screen ready for entire work schedule. Virtual District Managers must have strong performance management and coaching skills allowing ongoing development of their retail Sales Reps.

Essential Functions:

Remotely manages all aspects of in-store execution within assigned market including but not limited to: staffing of retail locations retail shift scheduling and hours completion call report compliance active customer engagement sales merchandising and inventory management

Establishes and maintains critical relationships with client and program leadership

Ensures and promotes strong relationships with the field team and program leadership to ensure communication continuity and adoption of all directives

Manages and delivers required sales productivity and guest experience through rep performance management and engagement via virtual 1 on 1 coaching

Ensures employee satisfaction through progressive employee engagement

Manages attrition through key performance indicators

Manages performance in market to achieve all sales and customer service objectives

Works collaboratively with field sales leadership to achieve all client and program objectives

Communicates and executes launch of projects and initiatives

Participates in and delivers regular program leadership meetings

Provides regular reports to program leadership

Participates in and completes all required sales training personally and ensures all employees in market are fully trained at all times

Provides feedback on current kiosk performance derives plan of action for future progress and ensures execution to that plan

Provides responsibility for distribution tracking and retention of all team resources

Identifies trends and opportunities and utilizes for continuous sales and experience improvement

Responsible for all hiring training and performance management of employees within market

Makes all hiring and termination decisions in collaboration with HR

Gathers intelligence through visit observation and kiosk team interviews and synthesize into strategic recommendations

Coaches and trains store management and sales representatives within market.

Responsible for all retail operations within the assigned market

Must be proactive about communicating with team members due to the challenges of distance and time lags.

Required Knowledge Skills and Abilities:

Excellent communication skills both verbal and written.

Ability to communicate via multiple channels.

Ability to build and maintain trusting relationships from a distance.

Ability to manage a large team of reps ranging from 24-50 employees.

Ability to be online (screen ready) during work hours in office environment

Ability to promote a collaborative environment remotely

Ability to train coach guide and develop subordinates remote/virtually

Ability to incent and drive sales reps to perform and deliver client expectations remotely

Collaboration problem solving and critical thinking skills.

Action and detail oriented; able to prioritize while handling multiple tasks

Strong Technical skills

Proficient in MS Office (Word Excel PowerPoint etc.)

Proficient in Sales Force and Time Management software

Proactive high energy self-motivated an entrepreneurial can do attitude

Ability to Influence

High level of business acumen

Job Requirements:

Bachelors Degree or equivalent required experience in lieu of degree acceptable

3-5 years training sales account management or related experience and 2 years of retail management experience required

Multi-Unit Specialty Retail management experience required

Proven record as a leader and multi-unit manager

Must be reliable flexible and self-motivated.

Must have excellent client service skills

Must be able to maintain professional standards for work obligations (be on-time video ready etc)

Must be flexible to work evenings and weekends as needed.

Must have a valid US drivers license

Travel Required 10% travel required to assigned stores.

o Out of state travel required.

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race sex age color religion national origin veteran status disability sexual orientation gender identity genetic information or any characteristic protected by law. If you would like to request reasonable accommodation such as the modification or adjustment of the job application process or interviewing process due to a disability please call or email

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections plan or program terms. This role may be eligible for the following:

• Medical dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable in accordance with the Los Angeles County Fair Chance Ordinance for Employers Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position as outlined above may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.