L&I IT Architect, SeniorSpecialist

Our Mission:Keep Washington Safe and Working!
Our Values: Customer Focus One L&I Respect Diversity Equity and Inclusion Learning and Growth Reliability

This IT Architect reports to the Cloud Enablement Program Manager and is responsible for researching recommending planning testing and implementing emerging technologies to meet the current and future needs of the agency. This role works across multiple IT teams and multiple business areas leading managing overseas and administers the IT strategy and solutions for the agencys enterprise Cloud and on-premises voice and video infrastructure. This position develops and manages standards policies principles and processes for our voice and video services infrastructure architecture decisions. Leading efforts to modernize the agencys highly complex IT systems and services the incumbent servers as the expert technical consultant for the agencys cloud and on-premises technologies and services. This role provides technical oversight and guidance on performance scalability security and implementation strategies. Proposing and integrating cost-effective efficient technology solutions that minimize risk and impact on the agencys environment while ensuring a high level of service.

This position is a crucial partner to the Strategic Architecture Office (SAO) collaborating closely to align technology strategies with the agencys future direction. This requires the incumbent to work with L&I leadership and other agencies to integrate business processes ensuring solutions adhere to agency standards. The incumbent will provide expert technical & project support for cloud and on-premises services and be responsible for engaging with both IT and business unit staff to identify and implement necessary technologies and services.

Some of what youll do:

• Provide voice and video services Infrastructure technical architecture and system engineering. Analyze and coordinates the research management design and development of agency voice and video technology standards.
• Research new information technology products and services related to voice and video services for on premise and cloud environments.
• Develop organize and present voice and video technologies technical proposals to IS management agency management and others.
• Coordinate the implementation and integration of new technologies into our environment.
• Analyze research and recommend the agencys IT voice and video services upgrades and plan.
• Work across multiple IT teams and business areas.
• Analyze agency-wide infrastructure changes and their impacts on staff and customers.
• Recommend efficient integration and implementation approaches.
• This position is the go-to person that executive management calls on to lead new voice and video services initiatives and present new technologies at the highest levels.
• Provide project architectural oversight for implementation efforts related to IT voice and video services and infrastructure systems as needed. Understand project management processes and documentation
• Provide facilitation clarification and instigate cooperation amongst peer groups.
• Provide customers with clear concise and easily understood knowledge and documentation of changes.
• Perform self-study technical research and industry direction assessments.
• Attend technical training required to maintain the necessary expertise.

Bachelors degree in Information Technology Computer Science or a closely related field AND six (6) years of progressive (full-time equivalent) *qualifying IT work experience

OR

An associates degree in Information Technology Computer Science or a closely related field AND eight (8) years of progressive (full-time equivalent) *qualifying IT work experience

OR

Ten (10) years of *qualifying IT work experience working full time in a customer serviced-focused technology organization

*Qualifying IT work experience for this role requires the following:

At least six (6) yearsof experience with the following:

• Supporting a large voice enterprise infrastructure environment with 500 users.
• IT architecture framework and governance processes
• Researching and implementing emerging voice and video technologies to meet the business needs of the organization.
• Working with in and following organizations business processes and policies.
• Examining and/or coordinating the direct resolution of highly sophisticated IT voice infrastructure technical problems and communicating results to management and technical staff.

At least one (1) year of experience with the following:

• Designing and engineering cloud solutions on any of the primary cloud platforms such as: Microsoft Azure Amazon Web Services Google Cloud Platform*
• Project management experience and/or knowledge of standard project management methods and processes

AND

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

Desired:

• Ability to perform investigative research and analysis including being able to sift through a great deal of information to find the actual source(s) of a business problem related to technology and then act independently to resolve the problem or develop a plan to resolve the problem
• Experience with consulting techniques and practices including listening understanding & interpretation of business objectives needs analysis research understanding & interpretation of technical specifications developing proposals writing reports working with a variety of people providing good customer service and training customers with a wide variety of technical knowledge.
• Ability to work well with a wide variety of people including clerical staff business/program staff division/region management staff peers and other agency staff as well as outside vendors and staff in a variety of technical disciplines. Must be able to function as part of a team build rapport and provide excellent customer service.

Things You Need To Know

To help you maintain a proper work-life balance L&I offers flexible custom work schedules as well as hybrid and remote work options. Teleworking is one of the work options for this position. Remote work from a state outside of WA requires approval.

State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employees career. Click on the Benefits tab to learn more.

At L&I your voice addition L&I is a diverse state agency dedicated to the safety and health and security of Washingtons 3.3 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice.

To receive more information on opportunities at L&I sign up for GovDelivery and select L&I job alerts.

Application process

We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you it is in your best interest to identify the knowledge skills and abilities that address the required and desirable qualifications described in the announcement.

Please include the following documents with your application:

1. A cover letter describing specific qualifications.
2. A current resume detailing applicable experience and education.
3. A list of at least three professional references with current telephone numbers. *Please note: we will never call any reference without your written authorization

Please do not attach or place any medical information (vaccination status included) within the application resume or cover letter. If you do we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again.

Other information

• IT position applicants selected to move forward in this hiring process will receive an email skills assessment invitation within 3 weeks of your application being accepted. An applicant may complete the assessment when ready but the invitation to complete the assessment will expire 5 days after the invitation was sent. Once you start the assessment you will be required to complete it. You cannot start your assessment and then come back to it later. Please look in your email inbox or spam as these invitations are sent by CodeSignal.
• For positions requiring travel you must have a valid unrestricted drivers license and have insurance if driving a privately owned vehicle on state business.
• This position is represented bytheWashington Federation of State Employees (WFSE).
• Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
• The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
• Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.

To learn more about our hiring process timeline at L&I please visit our L&I recruiting page at Hiring Process at L&I. If you would like to read our website in a language other than English scroll up to the top of the page to select your language of choice from the banner.

Background Check Notice

Prior to a placement in this position a background check including criminal history record will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.

Did You Know

Washington is Americas Top State to live play and work according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer.

In addition to offering a positive balance between life and work L&I provides one of the most competitive benefits packages in the nation. We also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules. L&I is a diverse state agency dedicated to the safety and health and security of Washingtons 3 million workers.

Veterans Preference

Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy) NGB 22 or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information contact L&Is .

Diversity Equity and Inclusion Employer

L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.

We believe in the importance of recognizing the value each of us contribute to the success of the agency mission. Having a diverse workforce is this agencys greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.

The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process or those needing this announcement in an alternative format may call . TTY users should first call 711 to access the Washington Relay Service.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

For more Information

If you have any questions regarding this job posting program or the agency please contact Jennifer Nuño at .