Job Description Summary
#LI-HybridJob Description
Key Responsibilities:
Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences leveraging available content and multiple engagement channels
Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis
Deliver memorable customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment
Leverage available data sources to create dynamically prioritize and adjust relevant territory account and customer interaction plans
Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content campaigns and interaction plans
Deliver Value to Customers and Patients. Drive Competitive Sales Growth
Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs
Live by Novartis Code of Ethics and Values and Behaviors.
Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt
Essential Requirements:
Native Czech and English on level B1
Minimum 3 years relevant sales experience in the pharmaceutical field experience from neurology preferred
University degree. Valid drivers license B
Strong communication skills communicate in an open clear complete timely and consistent manner
Negotiation and presentation skills capable of adapting the appropriate style/selling approaches with ethics and professionalism
Fully supports and implements decisions. Committed to achieving agreed-upon targets
Assign the highest priority to customer satisfaction listen to customers and create solutions for unmet customer needs. Build and maintain close relationships with local opinion leaders and clients
Benefits & Rewards (Applicable for Prague)
Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary; Risk Life Insurance (full cost covered by Novartis); 5-week holiday per year; (1 week above the Labour Law requirement) ; 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report; Cafeteria employee benefit program choice of benefits from Benefit Plus Cafeteria in the amount of 17500 CZK per year; Meal vouchers in amount of 105 CZK for each working day (full tax covered by company); Company Car; MultiSport Card Employee Share Purchase Plan. Find out more about Novartis Business Services: to Diversity and Inclusion
Novartis is committed to building an outstanding inclusive work environment and diverse teams representative of the patients and communities we serve.
Accessibility and accommodation
Novartis is committed to working with and providing reasonable accommodation to all individuals. If because of a medical condition or disability you need a reasonable accommodation for any part of the recruitment process or in order to receive more detailed information about the essential functions of a position please send an e-mail to and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Skills Desired
Account Management Commercial Excellence Communication Skills Compliance Conflict Management Cross-Functional Coordination Customer Insights Ethics Healthcare Sector Influencing Skills Negotiation Skills Selling Skills Technical SkillsRequired Experience:
Manager
Novartis is a global healthcare company based in Switzerland that provides solutions to the evolving needs of patients worldwide.