Policy Lead Associate Redress

Job title:Policy Lead Associate - Redress
Division:SupervisionPolicyand Competition
Department:Cross-CuttingPolicy & Strategy (CCPS)

• Salary:National (Edinburgh and Leeds) ranging from59100to 69000and London from64900 to 76000(salary offered will be based on skills and experience)

• This role is graded as:Lead Associate Regulatory

• Your recruitment contact isShafikavia.Applications must besubmittedthrough our online portal. Applications sent viasocial media oremail will not be accepted.

About the FCA and team

We regulate financial services firms in the UK to keep financial markets fair thriving and effective. By joining usyoullplay a key part in protecting consumers driving economic growth and shaping the future of UK finance services.

SPC oversees firms and individuals (supervision) creates and reviews the rules by which theyoperate(policy) andidentifiesand remedies ineffective competition in markets (competition).Sitting in Cross-Cutting Policy & Strategy (CCPS) the redress and CMC policy team owns the policy framework for consumer redress including rules on complaints handling compensation and claims management andprovidesspecialist advice across the FCA to support effective outcomes andidentifypotential firm-level risks.

Role responsibilities

• Support the manager in overseeing team activitiesallocatingtasksand trackingprogresstoensure high quality delivery and a motivated well-supported workforce

• Oversee the development of 23 Associates through coaching and mentoring to improve team capability andlong termperformance

• Shape team and departmental strategy while managing key stakeholder relationships to ensure alignment and informed decisionmaking

• Facilitate knowledge sharing and serve asan escalation pointforcomplexissues to enhance team confidence and operational performance

• Lead thedevelopmentofimpactful policy proposals papers and consultation materials

• Oversee the delivery ofaccuratetimelypolicy advice to supervisors firms consumers and industry bodies to support sound decisions and a resilient financial ecosystem

Skills required

Minimum:

• Prior policy experience with experience of dealing with complex policy issues relevant to consumer protection in regulated industries

• Demonstratable experience of precise and concise drafting with strong attention to detailwith experience of drafting for a range of audiences

• Prior experience ofmanaging stakeholder relationships including experience of distillingcomplex issues into succinct messages & presentingconfidently to a variety of internal and external stakeholders

Essential:

• Evidence of analysinglarge amountsof complex informationidentifyingthe key themes drawing logicalconclusionsand developing and implementing strategies.

• Strong management capability (e.g. project management) to help plan prioritise andallocatework within the team

• Ability to work independently use sound judgement and escalate issues appropriately

• A curious and inquisitive mindset and an ambition to deliver in the public interest

• Inclusive approach respects the diversity of culturalsocialand academic backgrounds found in the organisation and able to adapt personal style to effectively engage individuals from a wide-range of backgrounds

Benefits

• 25days annual leave plus bank holidays

• Non-contributory pension (812% depending on age) and life assurance at eight times your salary

• Private healthcare with Bupa income protection and 24/7 Employee Assistance

• 35 hours of paid volunteering annually

• A flexible benefits scheme designed around your lifestyle

• Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors)

For a full list of our benefits and our recruitment process as a whole visitour benefits page.

Ourvaluesandculture

Our colleagues are the key to our success as a regulator.We are committed to fostering a diverse and inclusiveculture: onethatsfree from discrimination and bias celebrates difference and supports colleagues to deliver at their best.We believe that our differences and similarities enable us to be a better organisation one that makes better decisions drives innovation and delivers better regulation.

If yourequireany adjustments due to a disability or condition your recruiter is here to help - reach out for tailored support.

We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs including options like part-time and job sharing where applicable.

DisabilityConfident:ourhiringapproach

Wereproudto be aDisability Confident Employer andtherefore people or individuals with disabilities and long-term conditions who best meet theminimumcriteria for a role will go through to the next stage of the recruitment process.In cases ofhigh application volumeswe may progressapplicants whose experience most closely matches the roles key requirements.

Usefulinformation andtimeline

• Jobadvertclose:28thJanuary 2026 23:59pm

• CV Review/Shortlist:30thJanuary 2026

• First Interview: w/c9thFebruary 2026

• Your Recruiter will discuss the process in detail with you during screening for the role therefore please make them aware if you are going to be unavailable for any date during this time.