Service Backoffice Specialist
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Job Location:
Alcobendas - Spain
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
In this role you will play a key part in the Service OrdertoCash processsupporting our service sales and technical teams ensuring accurate and timely order handling and collaborating with multiple functions to deliver a smooth endtoend customer experience.
Responsibilities / Tasks
Prepare and follow up quotations and order confirmations ensuring accuracy
Process and monitor customer orders returns and credit notes in SAP ensuring correct prices and conditions and timely execution throughout the ordertocash cycle.
Coordinate internally with service sales logistics procurement finance and technical service
Support delivery shipping and invoicing activities and help resolve exceptions interacting with customers and suppliers when needed.
Maintain highquality master data in SAP (customers/materials/pricing) identifying and correcting inconsistencies that may impact service levels or daytoday operations.
Identify process gaps and contribute ideas to improve efficiency and customer satisfaction.
Your Profile / Qualifications
5 years of experience in backoffice customer service or order management roles
Experience in an industrial or engineering environment (strong advantage)
Solid handson experience with SAP (quotations order processing deliveries returns billing)
Fluent Spanish and English (written and spoken). Another European language is a strong asset.
Familiarity with logistics and invoicing processes
Strong attention to detail and data accuracy (customer material pricing master data)
Able to work under pressure and manage multiple tasks at once
Strong organizational and timemanagement capabilities
Professional communication skills with customers suppliers and internal stakeholders
Customerfocused serviceoriented mindset
Resultdriven with a continuous improvement mindset
We offer
Attractive compensation package with flexible remuneration options (e.g. restaurant tickets nursery)
Private health insurance plan
Employee Assistance Program
Flexible working hours and the option for remote work (two days per week)
23 days of vacation per year
Great workenvironment as part of a collaborative team
Internal training and career development opportunities at national and international level
Join a company recognized as a Top Employer 2025.
Did we spark your interest
Then please click apply above to access our guided application process.
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
GEA makes an important contribution to a sustainable future with its solutions and services, particularly in the food, beverage and pharmaceutical sectors.
