Dutch or Flemish Inbound Customer Advice & Admin Expert
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Job Summary
Inbound Contact Center Agent Work & Live in Bulgaria!
Bulgaria is known as a beautiful holiday destination but did you know you can also move there and start a new job
We can help make that dream come true! Youll join an ambitious flexible company where helping customers is key .
Experience the Bulgarian way of life: enjoy local cuisine the amazing weather and breathtaking hotspots!
Your role
Youll work for one of Belgiums leading energy suppliers helping customers with energy-related questions and contract sign-ups.
Your mission Make every customer feel supported and informed!
I. Inbound Calls Marketing & Loyalty Campaigns
Goal: guiding customers toward signing an energy contract
You will:
Compare energy tariffs between our services and other suppliers
Assist customers in completing contract details
Answer general sales questions (website & energy market related)
Redirect customer care or move questions to the right team
II. Online Chat & Email Support
Help new customers calculate prices
Provide clear information that helps them sign a contract
III. Inbound Move Calls
Goal: setting up new energy contracts for customers who recently moved
Your tasks:
Compare tariffs with different energy providers
Assist in completing contract information
Update customer data (new address new resident details)
Outbound follow-up for any missing move-related info
Answer general moving-related questions about billing disputes etc.
Additional Tasks
Outbound calls to follow up incomplete contracts
Administrative tasks: updating contract details adding missing info
You ensure every customer file is perfectly handled!
Requirements
Secondary education
Native-level Dutch/Flemish & good English
PC skills & strong writing ability
Empathy confidence flexibility and proactivity
Contact center experience a plus!
Benefits
Paid training
Fun people-oriented environment
Competitive salary
Growth opportunities
Relocation package
Remote work live anywhere in Bulgaria!
Location
Sofia (Bulgaria)
#bulgaria #jobinbulgaria #customerservice #fun #adventure #support
Key Skills
- Hr Executive Recruitment
- Internship
- AIX
- Fleet
- Information Technology Sales
About Company
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