Account Manager

Job Description

Account Manager

Location: York (North Yorkshire)
Salary: 28000 uncapped commission (OTE 35000 year one) profit share
Hours: MonThurs 8:15am5:00pm Fri 8:15am4:00pm
Contract: Permanent full-time
On-site parking: Yes (driving essential no public transport routes)

Were recruiting for a highly established and modernised business within a specialist B2B supply sector. This is a new role created due to growth

Youll be joining a people-led organisation that has recently become employee-owned offering genuine involvement transparency and the opportunity to benefit from profit share linked to company success.

Why this role stands out
This is not a high-volume call centre environment. The sales function has evolved significantly in recent years with a stronger emphasis on:

• relationship-led selling and account development
• Teams calls customer presentations and proactive customer engagement
• Trade shows and exhibitions (UK and overseas)
• Working smarter using modern systems and AI-enabled tools

The Role
As an Account Manager you will manage your own portfolio of customers acting as the main point of contact and delivering a high-quality service from enquiry through to order completion.

Key responsibilities include:

• Managing and growing existing customer accounts
• Generating new business through outbound calling and prospecting
• Building trusted long-term relationships with customers and suppliers
• Sourcing products and solutions using advanced procurement systems
• Negotiating pricing and delivery terms
• Quoting customers and converting enquiries into orders
• Managing the full order process end-to-end including supplier chasing and delivery tracking
• Maintaining accurate CRM notes and customer activity updates
• Handling complaints/returns professionally with the support of senior colleagues
• Taking part in regular Teams calls with customers (supported by sales leadership)

Rewards & Benefits

• Uncapped commission with clear targets and earning potential
• Profit share (after 12 months service)
• Monthly incentives and team rewards (including overseas team trips)
• Healthcare support (including contributions towards dental/opticians)
• 26 days holiday bank holidays
  • plus up to 2 additional days based on attendance
• Flexi time (up to 4 hours)
• On-site breakout area
• Free parking and regular company events

What were looking for

This role would suit someone who is:

• Naturally confident making outbound sales calls and building relationships
• Systems confident commercially sharp and quick to learn
• Strong in objection handling negotiation and problem solving
• Customer focused with high attention to detail