Internal Sales Manager

We are seeking an ambitious and results-driven Internal Sales Manager to lead our internal sales team and drive origination performance across our active pipelines. This role is central to converting leads into funded deals by managing team activity maintaining momentum with clients and introducers and ensuring a high standard of customer engagement.

The ideal candidate will be a proactive leader with strong sales acumen excellent people management skills and a track record in meeting and exceeding targets within a financial services environment.

As an Internal Sales Manager we are looking for someone to:

• Lead coach and manage a team of internal sales professionals conducting regular 1-2-1s performance reviews and development planning
• Oversee the end-to-end sales pipeline ensuring timely follow-up accurate forecasting and efficient progression of deals
• Proactively engage with clients brokers and introducers via phone and email to convert
• opportunities issue terms and secure commitments
• Set and monitor individual and team KPIs including call activity conversion rates and deal progression
• Identify barriers to conversion and implement strategies to improve win rates and reduce drop-off
• Work closely with underwriting legal and operations teams to ensure a smooth client journey from application to drawdown
• Maintain accurate CRM records and provide regular reporting to senior management on pipeline health and team performance
• Contribute to sales strategy process improvement and training initiatives to enhance team effectiveness

Qualifications :

Skills & Competencies

• Able to develop successful working relationships and build trust and confidence with intermediaries
• Ability to multi-task to ensure SLAs are met.
• Confidence to pursue leads and use sales techniques to overcome objections.
• Proven experience in sales management within financial services property finance or a related sector
• Strong track record in target-driven environments with experience in internal sales or tele-sales leadership
• Excellent communication negotiation and interpersonal skills
• Confident user of CRM systems and Microsoft Office (Excel Outlook Teams)
• Ability to motivate and develop a team while maintaining high personal activity levels
• Self-starter with strong organisational skills and attention to detail

Knowledge & Qualifications

• Previous experience within a sales role would be highly desirable
• Knowledge of bridging finance required
• PC Literate with a good knowledge of Outlook Word Excel and PowerPoint

Personal Attributes

• Good attention to detail and able to analyse and present complex information in a clear relevant and interesting way
• Self-motivated and enthusiastic with the drive to succeed and deliver results
• Strong communication both written and verbal
• Proactive team player - ability to work on own initiative solo and as part of a team
• Punctual well organised with good administration skills

Desirable

• Complete understanding of secured loan products
• Good understanding of underwriting standards
• Industry experience & expertise
• Proven track record of relationship building and development
• Good track record for developing a strong social media following and profile

Additional Information :

Charles Street embraces diversity and inclusion and are proud to be an equal opportunity workplace. Not only do we welcome difference we celebrate it support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds perspectives and skills.

If you feel youd benefit from any support or reasonable adjustments during any stage of the recruitment process please dont hesitate to let us know when completing your application. This information will be picked up by our team so we can try and put steps in place to help you be at your best through this process.

Please note that all successful applicants will undergo relevant employment reference financial and criminal record checks.

Remote Work :

No

Employment Type :

Full-time