Supervisor, Patient Services (2350)
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Position Summary: The Supervisor Patient Services oversees daily meal service operations to ensure patients receive high-quality timely and nutritionally appropriate meals. This role leads initiatives that support food service excellence patient satisfaction and adherence to departmental and ServiceFIRST standards. The supervisor monitors tray line performance food quality temperatures and menu accuracy while maintaining frequent communication with dietitians food production staff and clinical teams. Through hands-on leadership staff coaching and continuous improvement efforts this position supports safe food service operations and meets the diverse physical cognitive and cultural needs of the patient population. Key Responsibilities: Coordinate and monitor patient meal service operations ensuring meal accuracy food quality and adherence to dietary guidelines. Lead train and guide staff by communicating assignments providing feedback and supporting a positive and collaborative work environment. Review tray line performance food temperatures and production quality taking corrective action and recommending improvements when needed. Record and track patient satisfaction results and collaborate with department leadership to develop and refine service-improvement initiatives. Maintain strong communication with dietitians production teams caregivers and other hospital departments to support safe and efficient service delivery. Uphold departmental standards ServiceFIRST principles and safety protocols to promote consistent patient-focused care.
Licenses and Certifications Required Registered dietetic technician (DTR) or Certified Dietary Manager (CDM) or will obtain within 18 months of hire. Will also obtain Serve Safe certification or completion within 6 months of hire. Experience may be considered in lieu of credential. Educational Requirements HS diploma or greater preferred Must be able to read and write and follow oral and written directions accurately Experience Requirements Healthcare experience is preferred Experience in Diet Systems Software Management preferred Supervisory/management experience is required Special Skills or Training Requirements Computer skills particularly Microsoft Office Leadership skills Ability to work under pressure while organizing tasks to meet Able to work without direct supervision Ability to multitask Excellent communication skills Physical Requirements: The Supervisor Patient Services frequently stands walks bends and reaches while overseeing tray line operations interacting with staff and visiting patient care areas. The role may require lifting and carrying food items trays or supplies involving light to moderate physical effort. Adequate vision hearing manual dexterity and communication abilities are essential for inspecting food quality navigating kitchen and clinical environments and supporting staff and patient needs. Environmental Requirements: Work occurs in both kitchen and patient-care environments with exposure to heat steam cleaning chemicals and foodservice equipment. The role also involves regular movement through hospital units requiring adherence to infection-control practices PPE use and safety procedures. The pace may be fast during meal periods and involves handling frequent interruptions shifting priorities and high levels of interaction with staff patients and clinical teams.
Licenses and Certifications Required Registered dietetic technician (DTR) or Certified Dietary Manager (CDM) or will obtain within 18 months of hire. Will also obtain Serve Safe certification or completion within 6 months of hire. Experience may be considered in lieu of credential. Educational Requirements HS diploma or greater preferred Must be able to read and write and follow oral and written directions accurately Experience Requirements Healthcare experience is preferred Experience in Diet Systems Software Management preferred Supervisory/management experience is required Special Skills or Training Requirements Computer skills particularly Microsoft Office Leadership skills Ability to work under pressure while organizing tasks to meet Able to work without direct supervision Ability to multitask Excellent communication skills Physical Requirements: The Supervisor Patient Services frequently stands walks bends and reaches while overseeing tray line operations interacting with staff and visiting patient care areas. The role may require lifting and carrying food items trays or supplies involving light to moderate physical effort. Adequate vision hearing manual dexterity and communication abilities are essential for inspecting food quality navigating kitchen and clinical environments and supporting staff and patient needs. Environmental Requirements: Work occurs in both kitchen and patient-care environments with exposure to heat steam cleaning chemicals and foodservice equipment. The role also involves regular movement through hospital units requiring adherence to infection-control practices PPE use and safety procedures. The pace may be fast during meal periods and involves handling frequent interruptions shifting priorities and high levels of interaction with staff patients and clinical teams.
Required Experience:
Manager
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About Company
Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians caring for diverse communities across 25 states. Nationally recognized for care and experience, the Trinity ... View more
