Senior Director Client Services

Summary/Objective
The Sr Director Client Partner is responsible for the overall management and growth of a defined Omega client portfolio which will include large strategic medical device and DME clients. Plan direct and control all client management activities to ensure growth stability and long-term satisfaction. This is an external facing position.

Essential Job Functions

• Provide overall management and growth of a defined Omega client portfolio. Revenue growth improved profitability and CSAT are key KPIs.
• Ensure client growth plans are developed implemented and modified as needed.
• Ensure client stability and long-term retention.
• Ensure clients are completely satisfied with all aspects of Omegas performance to facilitate further expansion of Omega services.
• Provide clients with knowledge and information to help them think about their business differently to gain market share and add new services.
• Establish clear expectations for ongoing client communications as well as ensuring monthly and/or quarterly performance calls and onsite meetings occur timely and are effective.
• Through collaboration with operations leaders and service lines identify opportunities for expanded services and facilitate the administrative details including but not limited to pricing approvals proposals contracts etc.
• Have an in-depth knowledge of clients management and operating environment.
• Manage escalated client issues and challenges involve appropriate senior management and operations personnel and respond promptly with appropriate feedback. Must be able to work in a matrix reporting environment and serve as an influencer of other key service roles including operations service lines solutioning finance legal etc.
• Partner with operations leaders to monitor analyze and report service trends and haps as well as to create performance improvement plans where necessary.
• Ensure proactive and effective client communication on Omega and industry matters that are pertinent to client. This requires inter-company discussions and focus group participation as applicable as well as an understanding of revenue cycle changes and the impact to providers.
• Ensure client contracts are properly administered and billing issues are resolved in a timely manner.

Key Success Indicators/Attributes

• RCM experience and in-depth understanding of technologies processes and concepts required to maximize yields and collections for complex clients efficiently
• Demonstrate well-developedverbaland writtencommunication skills.
• Demonstrated ability to work with and through others strong leadership analytical financial communication and problem-solving skills and the ability to act/decide accordingly.
• Exceptional customer service and the ability to plan organize and exercise sound judgement.
• Capable of creating management level action and remediation plans for clients as needed.
• Abilitytodevelopanindependentviewpointand presenta compellingbusinesscase tosupportrecommendations.
• Exhibitstrongdrive forresults andsuccess;conveys a senseof urgencyto achieveoutcomes andexceed expectations;persistsdespite obstaclessetbacks and competinginfluences.
• Demonstrate self-motivatedand self-directedskills.
• Possess strongtime management and organizational skills
• Maintaincourteous professionalandeffective workingrelationships with employees atalllevelsofthe organization.
• Ability to listen collect synthesize and research complex or diverse information for proposing effective solutions.

Supervisory Responsibility

None

Work Environment

This job operates in a remote home office environment. This role routinely uses standard office equipment suchas computers and phones. Recommend use of a headset if not mandated by client. Must have high speed internet to support clear connections with patient call applications.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job the employee is occasionally required to stand; walk; sit; use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb stairs; balance; stoop kneel crouch or crawl; and talk or hear. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision distance vision peripheral vision depth perception and the ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are generally Monday through Friday during US daytime. Potential for weekend hours schedule or rotation to meeting client needs.

Travel

Travel required as needed up to 15%

Required Education and Experience

• Strong working knowledge of the healthcare revenue cycle industry.
• Ability to utilize internal tools for timely reporting of client activity and cross-sell expectations.
• Bachelors degree in healthcare administration Business or related field OR advanced formal training/certification within the field and commensurate experience.

A minimum of fifteen+ (15) years plus experience with at least five (5) years in a similar Client Partner role managing clients within the healthcare revenue industry

5+ years of company experience that involves offering BPO offshoring services to a US based health system

Preferred Education and Experience

None.

Additional Eligibility Qualifications

None required.

Security Access Requirements

In addition to the specific security access required by the employees client engagement the employee will have access to the Omega systems set forth in the Standard Office Employee profile.

AAP/EEO Statement

Omega Healthcare is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to their race color religion national origin gender age sexual orientation gender identity or expression marital status mental or physical disability protected veteran status and genetic information or any other basis protected by applicable law. Omega Healthcarealso prohibits harassment of applicants or employees based on any of these protected categories.

Omega Healthcare makes reasonable accommodations when needed for applicants and candidates with disabilities or religious observances. If reasonable accommodation is needed to participate in the job application interview or any other part of the hiring process please contact Human Resources at.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this responsibilities and activities may change at any time with or without notice. Employee may perform other duties as assigned.