Test Center Administrator

REQUIRED KNOWLEDGE AND EXPERIENCE
Education and Experience:
6 months customer service experience required
Exposure in a testing environment strongly preferred
Experience with Microsoft Office and Windows applications required

Skills Knowledge and Abilities:
Customer service skills required
Strong written and oral communication skills
Ability to communication both technical and functional
Ability to work independently
Effective time management skills
Ability to handle a reasonable amount of stress
Strong attention to detail
Problem solving skills
Alertness and courage
Ethics and trust
Knowledge in operating a computer fax and other office equipment

Other (license/certification):
Annual Pearson Professional Centers certification for Test Administrator required
Must pass re-certification annuall

PRIMARY RESPONSIBILITIES
1. Operational Administration
Assure equipment is operational and test stations are free of extraneous materials
Review transmissions logs (uploading of current days test results & daily downloading of
examinations and site schedule) from software that automatically connects to hub system
periodically
Communicate and work with VSS technical support to investigate and fix technical issues
Test Center cleaning if applicable

2. Customer Service
Review test roster and prepare accordingly for candidates including special
accommodation preparation
Check in candidates and verify identifications
Explain the test process briefly
Help candidates to place all personal belongings in a personal locker
Escort examinee to assigned test station
Help the examinee begin the tutorial/test
Answer any questions before the timed portion of the test begins
Monitor examinees
Record and report all problems or discrepancies in a timely and efficient manner that
arise in connection with an exam a candidate or the testing center itself
Print the test results after the candidate completes the test

3. Quality Assurance and Continuous Improvement
Ensure the adherence to the Pearson Professional Center quality and security measures
Recognize and identify potential areas where existing policies and procedures require
change or where new ones need to be developed and shared

WORK ENVIRONMENT AND CONDITIONS
Physical requirements:
Be comfortable to work in a quiet testing environment
Be flexible in work hour