Business Process Technology Specialist (Technology Support Specialist I)

Fullerton, CA - USA

Monthly Salary: $ 4595 - 6694

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title	Business Process Technology Specialist
Classification	Technology Support Specialist I
AutoReqId	554593
Department	Business and Process Management
Division	Information Technology
Salary Range	Classification Range $4595 - $6694 per month (Hiring range not anticipated to exceed $4595 per month)
Appointment Type	Ongoing
Time Base	Full Time
Work Schedule	Monday Friday 8:00 AM 5:00 PM
About CSUF	Standing on 241 acres in the heart of Southern California Cal State Fullerton was founded in 1957 and has grown to serve more than 43000 students. As a leading campus of the California State University system the University serves as both an intellectual and cultural hub for the region and a driving force in workforce and economic development. We are dedicated to student success through innovative high-impact educational experiences and robust support programs. Equally we invest in the growth of our staff faculty and administrators through orientations training opportunities and ongoing professional development. As a member of the Titan Community youll have access to a wide range of campus resources and experiencesincluding the Grand Central Art Center in Santa Ana the Arboretum and Botanical Garden cultural performances at the Clayes Performing Arts Center Titan Athletics events the Titan Recreation Center and our Employee Wellness Program.
Job Summary	It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students faculty staff and administrators who uphold values of inclusive excellence free speech and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the Universitys mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish. About the Position: The Division of Information Technology (IT) strives to be a strategic innovative and bestinclass IT organization that provides a leadingedge technology environment for students faculty and staff to advance the Universitys mission vision and goals. We are seeking an exceptional individual to join our Business and Process Management team as the Business Process Technology Specialist (Technology Support Specialist I). The ideal candidate in this role should have a positive attitude and an active energetic mind characterized by highly ethical practices and a commitment to inclusivity openness flexibility integrity and kindness. Under the general direction of the Senior Director of Business and Process Management and in coordination with the Associate Vice President of Infrastructure Services the Business Process Technology Specialist provides program administration support for key technology services including Dropbox TitanGPT and other assigned platforms. The position assists in coordinating program operations maintaining documentation and supporting user-facing processes. The Business Process Technology Specialist also supports the divisions innovation efforts by assisting with meeting preparation tracking tasks coordinating communication and helping maintain processes developed by the Senior Director. This position ensures that innovation-related efforts stay organized documented and on schedule. Additionally the Business Process Technology Specialist provides general administrative support for the Associate Vice President of Infrastructure Services assisting with calendars meetings and routine office functions. Other duties assigned.
Essential Qualifications	Equivalent to a bachelors degree in a related field. Relevant education and/or experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. Under direct supervision performs entry-level professional technology support duties to ensure efficient use and access of technology and information systems. Provides customer service and support to campus users and troubleshoots problems. Recognizes and analyzes trends. Performs basic technology updates and tasks following defined procedures. Project work is reviewed for understanding of professional concepts and compliance with policies and procedures. General knowledge of information technology systems applications and networks. General knowledge of hardware and software troubleshooting and related technology support practices. Organizational and time management skills to plan organize and prioritize work. Attention to detail and accuracy. Analytical skills to collect and analyze information and troubleshoot problems. Demonstrated communication and interpersonal skills to work with students faculty and staff to obtain pertinent information communicate technical information to diverse audiences and document issues and resolutions. Ability to maintain confidentiality and appropriately handle sensitive information. Ability to work independently and as part of a team as well as build relationships with diverse stakeholders. Computer skills to appropriately respond to IT complaints and issues. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment which may be rescinded if the background check reveals disqualifying information and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.
License/Certifications	A valid California drivers license.
Special Working Conditions	Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator
Additional Information	California State University Fullerton is committed to fostering an environment where students staff administrators and faculty thrive. We welcome individuals ready to make an impact on student and staff success to apply and become part of the Titan Community. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose. Cal State Fullerton is an equal opportunity employer that prohibits discrimination based on regardless of race sex color ethnicity national origin or any other protected status. As of January 1 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. The person holding this position is considered a general mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083 revised July 21 2017. Multiple positions may be hired from this recruitment based on the strength of the applicant pool. If you are applying for a staff position please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant Teaching Associate Instructional Student Assistant or Student Assistant position. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process. Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. California State University Fullerton is not currently sponsoring anynewH-1B petitions for staff management or faculty positions. Effective October 1 2025 the California State University (CSU) will implement a salary step structure for CSUEU-represented employees in bargaining units 2 5 7 and 9. This position may be subject to changes resulting from this implementation in alignment with the provisions of the collective bargaining agreement.
Hiring Preference	On-Campus CSUEU Employees

Required Experience:

Job TitleBusiness Process Technology SpecialistClassificationTechnology Support Specialist IAutoReqId554593DepartmentBusiness and Process ManagementDivisionInformation TechnologySalary RangeClassification Range $4595 - $6694 per month(Hiring range not anticipated to exceed $4595 per month)Appointmen...

Job Title	Business Process Technology Specialist
Classification	Technology Support Specialist I
AutoReqId	554593
Department	Business and Process Management
Division	Information Technology
Salary Range	Classification Range $4595 - $6694 per month (Hiring range not anticipated to exceed $4595 per month)
Appointment Type	Ongoing
Time Base	Full Time
Work Schedule	Monday Friday 8:00 AM 5:00 PM
About CSUF	Standing on 241 acres in the heart of Southern California Cal State Fullerton was founded in 1957 and has grown to serve more than 43000 students. As a leading campus of the California State University system the University serves as both an intellectual and cultural hub for the region and a driving force in workforce and economic development. We are dedicated to student success through innovative high-impact educational experiences and robust support programs. Equally we invest in the growth of our staff faculty and administrators through orientations training opportunities and ongoing professional development. As a member of the Titan Community youll have access to a wide range of campus resources and experiencesincluding the Grand Central Art Center in Santa Ana the Arboretum and Botanical Garden cultural performances at the Clayes Performing Arts Center Titan Athletics events the Titan Recreation Center and our Employee Wellness Program.
Job Summary	It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students faculty staff and administrators who uphold values of inclusive excellence free speech and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the Universitys mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish. About the Position: The Division of Information Technology (IT) strives to be a strategic innovative and bestinclass IT organization that provides a leadingedge technology environment for students faculty and staff to advance the Universitys mission vision and goals. We are seeking an exceptional individual to join our Business and Process Management team as the Business Process Technology Specialist (Technology Support Specialist I). The ideal candidate in this role should have a positive attitude and an active energetic mind characterized by highly ethical practices and a commitment to inclusivity openness flexibility integrity and kindness. Under the general direction of the Senior Director of Business and Process Management and in coordination with the Associate Vice President of Infrastructure Services the Business Process Technology Specialist provides program administration support for key technology services including Dropbox TitanGPT and other assigned platforms. The position assists in coordinating program operations maintaining documentation and supporting user-facing processes. The Business Process Technology Specialist also supports the divisions innovation efforts by assisting with meeting preparation tracking tasks coordinating communication and helping maintain processes developed by the Senior Director. This position ensures that innovation-related efforts stay organized documented and on schedule. Additionally the Business Process Technology Specialist provides general administrative support for the Associate Vice President of Infrastructure Services assisting with calendars meetings and routine office functions. Other duties assigned.
Essential Qualifications	Equivalent to a bachelors degree in a related field. Relevant education and/or experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. Under direct supervision performs entry-level professional technology support duties to ensure efficient use and access of technology and information systems. Provides customer service and support to campus users and troubleshoots problems. Recognizes and analyzes trends. Performs basic technology updates and tasks following defined procedures. Project work is reviewed for understanding of professional concepts and compliance with policies and procedures. General knowledge of information technology systems applications and networks. General knowledge of hardware and software troubleshooting and related technology support practices. Organizational and time management skills to plan organize and prioritize work. Attention to detail and accuracy. Analytical skills to collect and analyze information and troubleshoot problems. Demonstrated communication and interpersonal skills to work with students faculty and staff to obtain pertinent information communicate technical information to diverse audiences and document issues and resolutions. Ability to maintain confidentiality and appropriately handle sensitive information. Ability to work independently and as part of a team as well as build relationships with diverse stakeholders. Computer skills to appropriately respond to IT complaints and issues. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment which may be rescinded if the background check reveals disqualifying information and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.
License/Certifications	A valid California drivers license.
Special Working Conditions	Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator
Additional Information	California State University Fullerton is committed to fostering an environment where students staff administrators and faculty thrive. We welcome individuals ready to make an impact on student and staff success to apply and become part of the Titan Community. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose. Cal State Fullerton is an equal opportunity employer that prohibits discrimination based on regardless of race sex color ethnicity national origin or any other protected status. As of January 1 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. The person holding this position is considered a general mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083 revised July 21 2017. Multiple positions may be hired from this recruitment based on the strength of the applicant pool. If you are applying for a staff position please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant Teaching Associate Instructional Student Assistant or Student Assistant position. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process. Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. California State University Fullerton is not currently sponsoring anynewH-1B petitions for staff management or faculty positions. Effective October 1 2025 the California State University (CSU) will implement a salary step structure for CSUEU-represented employees in bargaining units 2 5 7 and 9. This position may be subject to changes resulting from this implementation in alignment with the provisions of the collective bargaining agreement.
Hiring Preference	On-Campus CSUEU Employees