Associate Director, Manager Internal Investigations

• Provides business leaders with advisory services in their design development and planning for programs that provide an effective and appropriate response strategy for identified fraud and employee integrity risks associated with all company products services business units and entities employees vendors and other business partners.
• Determines and adjusts work approach and focus based on assessment of work-in-progress results and changes to scope and modified expectations or requirements.
• Monitors applies and complies with applicable standards related to performance of fraud and internal investigations civil and criminal procedure regulatory compliance and risk identification and mitigation.
• Ensures that work product of team members (reports exhibits work papers) meet professional practice standards and are considered sufficient to withstand possible critical scrutiny of adverse parties such as opposing legal counsel.
• Ensures appropriate handling by team members of sensitive information that may have potential for very significant reputational risk.
• Provides guidance to less experienced investigators sharing expertise and recommending investigative procedures.

• University (Degree) Preferred

• 5 Years Required; 7 Years Preferred

• Physical Requirements: Sedentary Work

Company Overview:

TIAA is a Fortune 100 financial services organization that is the leading provider of financial services in the academic research medical cultural and governmental fields. TIAA serves over 5 million active and retired employees participating at more than 15000 institutions and has $1 trillion in combined assets under management with holdings in more than 50 countries. TIAA Global Capabilities Private Limited is focused on building a scalable and sustainable organization with a focus on technology operations and expanding into the shared services business space. Working closely with our U.S. colleagues and other partners our goal is to reduce risk improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

Key Duties & Responsibilities:

We are seeking well-qualified experienced candidates for the position of Internal Investigations within TIAA Global Capabilities Private Limited. The successful candidate should have extensive experience in conducting reviewing providing expert advice and managing investigations relating to fraud detection potential data losses/breaches employee conduct/ behavior ethical and policy violations. The candidate needs to have an eye for detail exercise independence and a meticulous approach to review and an ability to work in a deadline based environment to adhere to strict TATs.

Responsibilities:

1) Conduct review provide expert advice and manage investigations relating to fraud detection potential data losses/breaches employee conduct/ behavior ethical policy violations. Effectively collaborate with investigation teams business unit managers control functions and audit teams as relevant to successfully Initiate and complete investigations and related projects in a timely manner while maintaining quality to meet customer and stakeholder expectations maintain independence and conduct investigations in a manner that mitigates risk to the enterprise.

2) Develop and implement pertinent fraud detection projects investigation protocols procedures metrices. Act as gatekeepers for overall enterprise investigations where delegated or conducted by other control functions. Where relevant obtain and properly report disciplinary actions taken in response to investigative findings.

3) Proactively advance the fraud intelligence program strengthen the governance on internal investigations maintain necessary systems and other MIS initiate and promote efficiency in conducting investigations to complete it within strict timelines while maintaining integrity and mitigating risks. Properly document and track all information provided to internal external stakeholders regulators.

4) Contribute to continuous improvement initiatives by developing and implementing relevant cost saving control and process improvements to meet the organizations financial goals.

5) Present investigation and fraud detection findings and recommendations and discuss implications with senior management. Ensure that all necessary and key stakeholders are engaged or informed at the appropriate stage of investigative fraud detection fraud awareness and/or allegation response activities.

6) Stay abreast and informed of emerging investigative and fraud detection data analytics methodologies and information technology. Collaborate with Internal Audit IT/Cyber-security and other stakeholders to identify and implement new technology to improve TIAA Global Capabilities internal investigations and fraud detection programs.

7) Promote and support division initiatives and strategic projects through participation and encouragement mentoring of other team members. Business or Industry Expertise: Understanding and knowledge of the financial services industry. Experience in handling matters relating to global capability services will be an added advantage. Interactions / Interpersonal Skills 1. Effectively collaborate with investigation teams senior management business unit managers control functions and audit teams as relevant to successfully2. 2. Proactively partnering with colleagues within Legal Risk and Compliance and business units to ensure compliance with the applicable laws and regulations.

Education: BA/BS

Preferred Education: Masters Experience in ER and other investigations Required Experience: 10 years Preferred Experience: 12-15 years of relevant experience

Skills and Abilities: Required Licenses/Certifications: Licenses/Certifications Certified Fraud Examiner certifications

Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent reduce risk by insourcing key platforms and processes as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization with a focus on technology operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners our goal is to reduce risk improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age race color national origin sex religion veteran status disability sexual orientation gender identity or any other legally protected status.

Our Culture of Impact

At TIAA were on a mission to build on our 100 year legacy of delivering for our clients while evolving to meet tomorrows challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People Be Client Obsessed Lead with Integrity Own It and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveens entrepreneurial spirit where we work hard and work together to create lasting impact. Here every associate can grow through meaningful learning experiences and development pathwaysbecause when our people succeed our impact on clients lives grows stronger.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

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