Sr Customer Experience Specialist
Share
Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Sr Customer Experience Specialist
Serves as the primary customer contact and ensures all customer needs and expectations are met. Also Initiates customer event reports in CMMS system and dispatches technical staff in response to service requests. Maintain the CMMS system and set service types categories and priority levels that drive Honeywells response to customer events. Respond to inbound customer calls and email regarding service order inquiry problems and changes. Assist other customer service associates with administrative duties. Communicate with other departments such as Technical Support Administration and facility management etc. to resolve customer issues. Support service order processing including order entry expediting changes monitoring status and resolving discrepancies.
Tasks
- 15% - Attending Calls
- 15% - Processing Emails.
- 10% - Respond to monitoring and EBI alarms.
- 4% - Monitoring system availability.
- 15% - Service Order creation.
- 6% - Problem resolution.
- 10% - Service Event Classification and Prioritization.
- 10% - Administrative Support.
- 7% - Resolving customer issues and system discrepancies.
- 8% - System and process support.
Responsibilities
Key Responsibilities
- Attending Calls
- Processing Emails
- Monitoring system availability
- Administrative Support
- Processing orders
- System and process support.
Qualifications
YOU MUST HAVE
- High School Diploma or equivalent. Min 1year experience in customer Service
- 1 year of dispatch experience is required understanding of the P3 business also required
- Flexibility to work 12hrs night or day shifts.
- Flexibility to work weekends and evenings.
WE VALUE
- An ability to learn quickly
- Attention to detail
- A bias for action
- An ability to work in a team
- A commitment to discovering ways to improve service
The annual base salary range for this position is $54100 to $60000 in Markham Ontario. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer including but not limited to the scope and responsibilities of the position the candidates work experience education and training key skills as well as market and business considerations.
This position is for a current vacancy.
Required Experience:
Senior IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability ... View more
