Transportation Customer Service Associate (Night Shift) TCSAAT

Job Title: Transportation Customer Service Associate (Night Shift)

Location: Springdale AR
Contract Duration: 3 Months
Pay Rate: $21.00/hour

Schedule:

• Night Shift: 8:00 PM 8:00 AM

• Training: MondayFriday 8:00 PM 8:00 AM (may include weekend training)

Job Overview

A organization within the transportation and supply chain industry is seeking a Transportation Customer Service Associate (CSA) for a night-shift assignment. This role serves as the primary point of contact between Supply Chain operations and external customers ensuring accurate communication timely issue resolution and high service levels in a fast-paced logistics environment.

Responsibilities

• Act as the primary liaison between Supply Chain teams and external customers

• Monitor analyze and respond to a high volume of inbound emails (300 per day)

• Resolve transportation scheduling and delivery-related issues efficiently

• Utilize multiple transportation and dispatch systems including:

  • TES LME FourKites OTR Retailix Retail Link UNFI One Network

• Maintain strong knowledge of operational policies procedures and systems

• Understand customer organizational structures workflows and business needs

• Identify cost-effective and operationally efficient delivery solutions

• Ensure accurate timely and professional communication on shipment status

• Collaborate with internal teams to resolve issues and improve customer satisfaction

• Represent the organization professionally in all customer interactions

Qualifications

Education:

• Bachelors degree preferred or equivalent experience in transportation or logistics

Experience:

• 13 years of experience in transportation or logistics operations

• Logistics or supply chain experience required (not general customer service)

Technical Skills:

• Proficiency in Microsoft Office (Outlook Excel Word)

• Ability to manage high-volume email and system-based workflows

Communication & Soft Skills:

• Strong written and verbal communication skills

• Effective problem-solving negotiation and conflict-resolution abilities

• Ability to multitask and work under pressure in a fast-paced environment

• Strong organizational and time-management skills

• Positive professional attitude

For more details reach at or Call / Text at .

About Navitas Healthcare LLC: It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.