Senior Manager, GTM Strategy & Ops

AsSenior Manager Commercial& CustomerOperationsat Mews you will own thestrategy andoperational backbone that enables us towinonboardretainandexpand newand existingcustomers at scale. This role unifies Strategy & Ops for commercial performance (new business cross-sell) and post-sale (deployment customersuccessupsell andsupport)undera single operating model ensuring consistency intarget settingcustomer journey andrep executionacross the full customer lifecycle.

You will partner closely withCommercialandCustomer Success leadership FP&AGTMSystems and GTMAnalyticsto ensurestrategy anddecisions are grounded inbottoms up target settingthat reflects the boots on the ground reality while building a robust forecasting cadence to ensure repeatability quarter to quarter. Your remit spansacrosstarget settingandrevenue performancecommercialand CS policycustomer journey design and team leadership.

This role reports to theGlobal Head ofRevenue Operationsand Strategyand manages a combined Commercialand CSStrategy &Operations team.

• Preferred location: New Yorkbut we will also consider candidates located in any of the other eligible states.
• To be eligible for this position you must be based in one of the following US states: Florida Georgia Massachusetts New Jersey New York North Carolina Ohio South Carolina Vermont Virginia.

Your mission should you choose to accept it:

GTM Strategy Targets Forecasting and Bottoms Up Model

• Own thebottoms-up GTM revenue and capacity modelsacross:
  • Regions and segments
  • New business renewals and expansion
  • Product lines (SaaS Payments)
• Defineanalyzeand continuously refine:
  • Pipeline coverage expectations
  • Productivity and ramp assumptions
  • Attach-ratetargets
  • Time-to-payments assumptions
• Act as thesingle point of accountability for GTM financial targets including explaining tradeoffs risks and sensitivities to leadership. Executional modeling may be delegated but accountability stays here
• Establish tight operating rhythms with Sales CSMKTand FP&A to review assumptions leading indicators and risks.

Driving Insights and Intra-Quarter and Year Decision-Making

• Continuously compare actuals against GTM financial targets and providetheCommercialand Customer Success teams with actionable insights to inform intra-monthquarterand year decision allowing the team to make quick pivots
• Leading the development of data-driven processes including target account selection and ICP (Ideal Customer Profile) identification for individual product lines to refine our approach to upsells
• Collaborating with theGTM Analyticsto ensure reporting frameworks are robust widely used and continuously evolving to meet business needs

Commercial & CS Policy Ownership

Own the business logic (not tooling) for the following areas across Commercial and CS:

• Territories & Segmentation: Define segmentation logic territory design principles and coverage philosophy.
• Pipeline Coverage & Forecasting Logic:Set coverage formulas forecast definitions () and expectations for forecast forecast accuracy across new business cross-sell upsell and renewals driving continuous improvement in assumptions andmethodology
• Compensation Strategy:Define comp philosophy incentive mechanics and target alignmentfor both Commercial and CS
• Customer Hierarchies & Credit Logic:Define how chains groups and parents roll up commercially and within CS.
• Renewals & Expansion Rules:Define renewal mechanics uplift logic churn categorization and expansion definitions.
• CS Motions & Workflows (Strategy Layer): Define CS motions renewal steps and success criteria (health logic timing ownership) in partnership with CS leadership.
• Product packages & SKUs:Work with the pricing and packaging team to define what we sellandhow products are bundled

Customer Journey Ownership (Post-Sale)

• Co-own theend-to-end post-sale customer journey partnering with Deployment Customer Success Support and Business Systems.
• Design and implement scalable processes thatreduce time-to-payments improve retention and unlock expansion.
• Continuously iterate on the customer journey finding pain points in how customers interact with Mews and how Mews reps bringcustomers from lead to signed to activated and payments generating

Leadership & Stakeholder Management

• Lead and develop ahigh-performingStrategy and Ops team fostering a culture of ownership curiosity and continuous improvement
• Act as a trusted strategic partnertoCommercialand Customer Successleadership influencing decisions across goal setting capacityprocessandterritorydesignandoverall GTMstrategy
• Align cross-functional priorities across Revenue Operations Finance and Systems to deliver outcomes.

Youll be a great fit if you bring a few of the below with you:

• 5 years inSales Ops CS Ops Commercial Ops or Revenue OpsinaSaaSbusiness ideally multi-regionor multi-product
• 2 years of people management experience including leading high-performing teams and coaching individuals to develop new skills and capabilities.
• Exposure to FinTech / payments models or Support orgs is a plus
• Strong background infinancial modelingrevenueanalyticsandforecasting
• Experience influencing stakeholders from C-suite to frontline managers.
• Salesforce CRMknowledge
• Exceptional work ethic and throughput rapid learning ability strong attention to detail high ownership and a clear bias for action.
• High integrity: acts ethically builds trust and consistently follows through.
• Seeking a career-defining role with meaningful responsibility and strong opportunities for personal and professional growth.

Required Experience:

Senior Manager