Network Voice Support Analyst

Merchants Bank is seeking a Network and Voice Administrator. This on-site position can be worked out of any Merchants Bank location in MN and WI with office space available. The preferred location is Winona position will design maintain and enhance the reliability and performance of our enterprise network across datacenters and SDWAN environments. Administration of Fortinetbased security and segmentation troubleshoot complex network and voice issues and ensure high availability through proactive monitoring and incident response. There will be collaborate with analysts vendors and stakeholders to support infrastructure planning voice services and ongoing improvements in alignment with organizational and regulatory standards. This position also maintains detailed network documentation supports compliance initiatives and contributes to crossteam training and a positive workplace environment. Were looking for a skilled adaptable professional who thrives in a dynamic IT environment and is committed to exceptional service and technical excellence. Threeyears of experience supporting users and LAN/WAN infrastructure in a large multi-vendor Layer 3 network required. Must have experience using network management tools. Experience with LAN/WAN/SDWANtroubleshooting including experience with TCP/IP EthernetFortinetrouters and switchesMeraki andMicrosoft Teams desired. Technical knowledge and experience with micro-computer hardware operatingsystemsand LAN/ WANadministration (Windows end-user and server OS LINUXFortinet) Bank offers competitive wages and benefits for our full-time employees including health dental life disability and vision insurance; flexible spending accounts 401(k) and ESOP retirement plans; bonus plan; paid time off; tuition reimbursement; and a variety of voluntary supplemental insurance options. Pleaseclick on Apply Now or apply in personat any Merchants Bank location. Questions can be emailed to Bank is an Equal Opportunity Employer of women minorities protected veterans and individuals with Summary:Under the supervision of the IT Infrastructure Manager the Networkand Voice Administrator IIis responsible formid-level designpathingreliability and performance of Merchants Banks enterprise networkfrom an organizational focus areasinclude:Routing and pathing across datacentersSD WANSegmentation and ACL policy management on Fortinet platformsHighavailabilityand Performance monitoring. Thisrole collaborates closely with Network & Voice Analysts for hands-on implementations and voice Responsibilities and Duties:Network & Voice System Administration:Ensure continuous availabilityoptimalperformance and security of all network and voice systems. Administer implement andmaintainnetwork infrastructure including physical and logicaldesignofSDWAN environment configuration upgrades and integration. Maintain systems according to the Banks IT standards for layout naming conventions wiring and configuration across all & Support:Provide technical support for network and voice systems diagnosing and resolving hardware software and connectivity issues. Respond to outages and implement corrective actions including after-hourswork as needed. Troubleshoot data and voice circuit issues analyze network problems (latency asymmetry etc.) and recommend corrective & Compliance:Administer network and voice security systems perform vulnerability remediation and ensure compliance with IT standards and regulatory andmaintainFortinet policies (ACLs zones) & Reporting:Maintainaccuratedocumentation of networkinfrastructure including diagrams configuration records asset inventories and change & Performance:Manage andutilizenetwork and voice monitoring tools to proactivelyidentifyand address performance issues. Maintain device data in the Banks CMDB and generate statisticalreports as & Stakeholder Management:Collaborate with vendors and service providers for support planning procurement and service vendor relationship management related to voice and data Response:Support the incident response team during network or voice-related events andparticipatein emergency network outages and repair requests or off-peak implementations tomaintainoptimumservice Responsibilities and Duties:Team Collaboration & TrainingCross-trainin other IT areas and provide network and voice training to team memberstoensurecoverage during absences or high & Organizational Knowledge:Develop a general understanding of banking regulations and Merchants Financial Group operations to support IT Work Environment:Contribute to a supportive and professional workplace through positive interactions and Service:Greet internal and external customers in a friendly outgoing manner to deliveroutstanding & Reliability:Maintain regular and dependable attendance as an essential job :Performadditionalduties as required by business needsdemonstratingflexibility in & Learning:Complete compliance and product knowledge assignments promptlyto staycurrent with organizational Skills and Abilities Required:Threeyears of experience supporting users and LAN/WAN infrastructure in a large multi-vendor Layer 3 with LAN/WAN/SDWANtroubleshooting including experience with TCP/IP EthernetFortinetrouters and switchesMeraki andMicrosoft analyzingidentifyingand resolving network problems independently and within a team usingnetworkmanagement toolsTechnical knowledge and experience with micro-computer hardware operatingsystemsand LAN/ WANadministration (Windows end-user and server OS LINUXFortinet).Non-Technical Skills and Abilities Required:Good aptitude and a strong interest in information technologies and analytical ability to coordinate installations upgrades and evaluate operational issues of computernetworkand -management self-motivation and communication (both written and verbal) the ability to plan develop document communicateandtrain others toproject to work in a self-directed take ataskfrom start to finish with the ability to make sound decisions and Conditions:Little or no discomfortcausedby environmental exposure to mental/visual fatigue resulting from research of complex systems may be unpredictable due to installations configuration research and updates that must be performed outside of normal banking :Responsible to theIT InfrastructureManagerforfulfillment of functions responsibilities and authority and for their proper haveperiodiccontact with department managers end-users and interact with vendors for support and planning needs.