Program Assistant II Division of Child Welfare, Child Protection and Prevention Team

This position is open only to Colorado state residents.

Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details!

About the Division of Child Welfare:

Purpose Position:
This position provides program and administrative support to the Child Protection and Prevention and Youth Services Unit staff and Managers. This position leads manages and coordinates the day-to-day DCW Complaint Process. This position provides other Division of Child Welfare/Office of Children Youth and Family programs and administrative assistance duties as assigned

Job Duties:

Child Protection and Prevention Units/Division/Office General Support -

• Provide administrative support for 15 Child Prevention and Protection Unit staff including the Unit Manager.

• Interpret and/or explain program specific policies processes and other guidelines.

• Coordinate procurement related activities processes and policies including purchase orders payment vouchers etc.

• Create revise and implement unit policies related to workflow coverage correspondence and timeliness . Organize and establish work processes to provide support to management.

• Manage unit P-card.

• Lead manage and coordinate the day-to-day DCW Complaint Process.
• Develop and maintain complaint tracking process
• Evaluate the efficiency of the established processes
• Design and update process for Complaint Process
• Record complaints daily
• Ensure that complaint records are always up to date and saved digitally
• Analyze data related to the complaint process
• Gather data from complaint tracking sheet
• Report on the number and type of complaints
• Prepare Data Summary
• Collaboration with Division Deputy Director County Intermediary Administrator County Intermediaries CPP Unit Manager County and County Staff to identify process improvement opportunities
• Ensure the successful implementation of the complaint processes

• Child Protection and Prevention Unit Support for the Child Protection Task Group
• Differential Response Leadership Council; Substance Use Disorder and Substance Exposed Newborn
• Human Trafficking Task Group; Childrens Justice Act Task Group
• Child Welfare Prevention Task Group (CWPTG);
• Core Services Program

• Performs other duties as assigned to support department and division objectives.
• Other Division of Child Welfare program and administrative assistant duties as assigned.
• Provide backup assistance to other support staff when they are out of the office when requested.

Important Note:Please review your application to ensure completion. For the most equitable applicant experience CDHS hiring teams consider only the contents of your application to determine meeting minimum qualifications and for the comparative analysis process.Experience is calculated on a full-time equivalency basis therefore it is important to accurately notate the hours you averaged per experience section entry. Volunteer work or related type of experience may be used to meet the qualifications but must be clearly documented. It is paramount that in the experience portion of the application the applicant describes the extent to which they possess the education experience competencies and background as they relate to the duties outlined in the job announcement. Part-time experience will be pro-rated. *Please note: RESUMES will not be accepted in lieu of a complete application. Applications with no work history will be failed for being incomplete.

Experience Only:

Five (5) years of relevant experience in an occupation related to the work assigned to this position

Or

Education and Experience:

A combination of related education and/or relevant experience in an occupation related to the work assigned equal to five (5) years

• Experience in working in the Colorado Child Welfare system.
• Strong verbal and written communication skills.

• Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and explain why the prior termination or resignation should not disqualify the applicant from the current position. Absent extraordinary circumstances prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS.

Appeal Rights:

If you receive notice that you have been eliminated from consideration for this position you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form signed by you or your representative. This form must be delivered to the State Personnel Board by email () postmarked in US Mail or hand delivered (1525 Sherman Street 4th Floor Denver CO 80203) or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the departments action.

How to Apply

Toll Free Applicant Technical Support

The Assessment Process

For additional recruiting questions please contact

About Us:

If your goal is to build a career that makes a difference consider joining the dedicated people of theColorado Department of Human Services(CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety independence and well-being of the people of addition to a great location and rewarding and meaningful work we offer:

• Strong secure yet flexible retirement benefits including aPERA Defined Benefit Plan or PERA Defined Contribution Planplus 401(k) and 457 plans

• Medical and dental health plans

• Employer supplementedHealth Savings Account

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year plus vacation and sick leave

• BenefitHubstate employee discount program

• Employee Wellness program

• Excellent work-life programs such as flexible schedules training and more

• Remote work arrangements for eligible positions

*Some positions may qualify for the Public Service Loan Forgiveness Program. For more

information go to Values:

We believe in a people-first approach:To serve the people of Colorado we develop a culture and work environment that creates an energized inspired and healthy team capable of giving their best to Coloradans.

Balance creates quality of life:We want our team to be resilient through a supportive workplace that values flexibility health and wellness and employee engagement.

We hold ourselves accountable:We take responsibility through our actions programs and results for the state of health and human services in Colorado.

Transparency matters:We are open and honest with employees our partners the Coloradans we serve and the public.

We are ethical:We abide by what is best for those we serve by doing what is right not what is easy.

Collaboration helps us rise together:We work together with all partners employees and clients to achieve the best outcomes for Coloradans.

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore we encourage responses from people of diverse backgrounds and abilities.

ADAA Accommodations:CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment including completing the application process interviewing completing any pre-employment testing participating in the employee selection process and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position please direct your inquiries to our ADAA Coordinator Nancy Schmelzer at or call 1-.

THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER