Event Technology & Delegate Engagement Manager (FTC)

At IGDwereproud to be a Great Place to Work where our people are empowered to grow inspired to lead and ready to make a difference. At the heart of that experience is how we attract welcome and support new colleagues to join us.

Thatswhere you come in.

Werelooking for anEvent Technology & Delegate Engagement Managerwho willbe responsible forthe overall delegate journeythe delivery of event technologyandthe data aspects of IGD eventsto ensure a positive attendee experience.Reporting into Head of Event Operations and managingtheDelegate Engagement Administrator.

What youlldo

• This role is crucial to IGD using and driving event technology to provide market-leading customer service and interaction that ensures each attendee has the best possible experience of both the event and IGD.

• Youllbe creating communication plans across a complex attendee matrix making sure that tone of voice and messaging is delivered in collaboration with the rest of the marketing and communication activity.

• You willbe responsible forthe delegate journey and management to create a positiveconsistentand unified customer and delegate experience in ajoined upway across all our events.

• You will be creating and delivering event technology and delegate engagement solutions to meet eventobjectives.This includes building the virtual attendee hub eventappand appointment scheduling with the platform

• You will be able to make sense of ever-changing functionality and how different layers of technology work together evaluating theobjectivesfrom all angles using your project management skills to implement processes and solutionstodeliver theobjectivesof each eventand implementing process change and improvements acrosstheevent technology

• You will be a strategic influencer that brings to life the event proposition within an event technology platform and an attendee engagement expert with deep understanding of planning and execution throughout the event cycle.

• You will provide market leading customer service that ensure each attendee has the best possible experience

• You will provide effective and efficient delegate registration onsite including the sourcing and management of suitable technology.

• Researchingnew technologyapplications and ways to innovate with the current platform to both enhance the delegate experience and improve the delegate awareness and understanding of IGD.

• This role coversretailertrade briefings IGD engagement activitywebinarsand our leadership briefings. It also covers face to face and virtual platforms.

• Working with the customer insightfinanceand IT teamsyoullbe responsible formaintainingan integrated data journey. You will be accountable for dataaccuracyidentifying implementingimprovementsand prioritising issues for all customer registration information.

What werelooking for

• Extensive knowledge and a passion for event technology platforms(specifically Cvent)with a good understandingofthe nuance of different systems

• A proventrack recordof implementing dramatic process change and improvement across event technology

• Wide-ranging experience in attendee management with large scale events both virtually and onsite

• The team management skills to guide and implement efficient processes for the order and attendee management team (full time and freelance)

• Great decision making business planning and data accuracy skills

• Relationship building; the ability to influence both internal and external stakeholders to find the bestpossible solutions

• And the ability to analyse understand and define learnings to implement improvements.

The rewards

We offer a range of benefits including a market leading pension a bonus scheme the ability to buy and sell annual leave plus a generous medical insurance package. You will have a great work-life balance where you are empowered & trusted to manage your time.

The location

We areoperatinga hybrid approach to working with a mix of home and office-based working. We are based in a very accessible location within the M25 just 20 miles fromCentral London.

Our behaviours

Werehungry for better

We solve it together

We make it happen

We say what needs to be said

More about our people

Werelooking for inspiring professionals; talented people whoseekpersonal and career growth and are ambitious to develop their potential and unlock opportunities for society for ourclientsand themselves.

Weseekand attract thevery bestpeople and create an environment that supports and includes them. We aim to encourage a culture where people can be themselves and be valued for their contribution. We welcome applications from diverse candidates.Please discuss any adjustments that you mayrequirethroughout theselectionand assessment process.

More about IGD

We are a strategicinsight foresight and learning organisation. Here to unite the industry andbenefit society. We invest all our profit into Social Impact.

We foster collaboration through a broad range of forums bringing together businesses policymakers and thought leaders. Byprovidingevidence-based insights credible research and strategic foresight we help organisations make informed decisions thatbenefittheir operationsandcontribute to the collective good of society.

Required Experience:

Manager