Implementations Advisor I

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Job Title

We are seeking an experienced Implementations - Advisor I to lead the deployment and configuration of Financial and Banking Products. This role is responsible for managing full lifecycle implementations client engagements and cross-functional coordination to ensure successful project delivery and client satisfaction.

What you will be doing:

• Lead the end-to-end implementation of Configure Digital for clients including planning configuration training testing and go-live.

• Coordinate with internal Fiserv teams to align implementation goals with client expectations.

• Act as the primary point of contact for clients throughout the project lifecyclefrom kickoff through go-live and post-implementation warranty support.

• Assess client business needs define requirements within product capabilities and recommend best-fit solutions.

• Manage multiple concurrent implementations ensuring adherence to scope timeline and budget.

• Review deliverables validate configuration and ensure solution meets business and technical acceptance criteria.

• Build relationships across various teams (product support engineering etc.) to facilitate seamless solution delivery.

• Coordinate hosted tenant provisioning core interface activities and environment readiness.

• Manage system configuration and updates per client requirements.

• Conduct connectivity testing and configuration validation to ensure technical readiness for go-live.

• Provide hands-on training to client teams on system usage and configuration.

• Develop training documentation and user guides as needed.

• Maintain up-to-date project documentation configuration logs and implementation artifacts.

• Ensure project artifacts comply with internal and client documentation standards.

• Monitor project milestones and update schedules to reflect project progress.

• Escalate delays or roadblocks to relevant stakeholders and drive resolution.

• Continuously manage and exceed client expectations.

• Proactively identify risks manage concerns and ensure a high level of customer experience.

What you will need to have:

• Bachelors degree in Business Computer Science Information Technology or a related field.

• 8 years of implementation or project management experience in financial software.

• Strong understanding of project lifecycle methodologies (Waterfall Agile).

• Excellent communication stakeholder management and problem-solving skills.

• Ability to manage multiple priorities and deliver results in a deadline-driven environment.

• Willingness to travel as needed (5%-10%).

What would be great to have:

• 3 years of experience in digital banking solutions

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

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