Looking to make a difference in the lives of pets and people With an almost year-round beautiful blue sky and a scenic mountain backdrop HSPPR is a nonprofit animal shelter serving El Paso Pueblo and Douglas Counties as well as the City of Centennial in the colorful State of Colorado. We employ a total of 250 employees. We are an organization that celebrates and prioritizes diversity and inclusion. HSPPR welcomes you to apply for this exciting opportunity at our socially conscious organization.

Job Summary

This position is responsible for assisting clients with pet resources and access to veterinary care seeking out new partnerships while fostering existing partner relationships assisting in the Pueblo Wellness Clinic and coordinating events and clinics on the east side of Pueblo. This position requires fluency in both Spanish and English.

• Provides accurate information and friendly professional service to the public.
• Discusses program options and aids in decision-making based on client resources
• Explains medical conditions prognosis risks and aftercare for various medical conditions and procedures. Medical documentation client communication and education regarding surgical procedures and other medical conditions.
• Helps to identify measures/metrics and tracks statistics to support program growth.
• Manages PetSmart grant events including vaccines clinics spay and neuter clinics and pet supplies distribution.
• Helps maintain event budget including revenue sources and expenses.
• Assists in grant reporting and attends quarterly meetings with PetSmart Charities.
• Provides input for the creation of a comprehensive event and communication plan. Works closely with key staff members to promote and execute events.
• Procures and/or orders maintains inventories and tracks HSPPRs grant supplies and equipment for events. Manages and organizes the storage unit.
• Answers phone calls and returns messages regarding HSPPR services and program capacity.
• Assists with treatment and care of wellness patients in conjunction with the attending veterinarian to promote efficiency and excellence in patient care.
• Oversees Mobile Clinic scheduling in the east side of Pueblo data entry and intake and discharge procedures for all public surgeries and vaccination/wellness appointments through the Chameleon and Acuity software programs.
• Maintains medical/surgical treatment records and reports in an accurate and timely manner and in accordance with HSPPR procedures updates records in the shelter database.
• Assists the veterinarian with patient exams by providing proper animal restraint obtaining a medical history from records performing tasks and treatments as directed and filling medications.
• Handles client complaints and follows through with appropriate steps to resolve concerns and complications elevating any concerning issues to the manager.
• Trains and works with volunteers to support the program and other administrative duties.
• Experience and medical knowledge foundation to appropriately direct questions triage inquiries and to provide accurate information to the public.
• Provide compassionate care and services for customers in various emotional states

Other

• Commitment to the mission values goals and success of HSPPR.
• Appropriately documents observed animal behaviors utilizing objective language as required in relevant procedures and/or policies.
• Performs all other duties as assigned

Supervisory Duties

• None

Physical Demands

• Regularly sits at computer station often in a shared office environment.
• The employee must regularly lift and/or move 25 or more pounds of moving weight and occasionally lift and/or move up to 40 or more pounds of moving weight.
• May be occasionally required to climb or balance stoop kneel crouch crawl and smell.
• Regularly required to sit reach with hands and arms talk hear and is frequently required to stand and walk. May be expected to be on their feet for extended periods of time.
• Consistently exposed to animals in the workplace and animal allergens under conditions with limited alternatives available.
• Specific vision abilities required include close vision distance vision color vision peripheral vision and depth perception.
• Regularly exposed to noise and potential exposure to hazardous weather conditions.
• Potential exposure to cleaning supplies and/or other substances containing toxic or caustic chemicals.

Schedule Requirements

• Regular Schedule may include weekend and holiday shifts
• Four 10-hour shifts
• Fully on-site

Education/Experience Necessary

• Ability to effectively read write interpret communicate perform basic problem solving and perform basic math as commonly expected from completion of a High School Diploma or Equivalent Education.
• Prior animal handling experience preferred.
• One year of customer service experience preferably in a full-service veterinary hospital or animal shelter or equivalent related experience.
• Excellent communication interpersonal skills and the ability to multitask in a high paced environment are required.
• Must be fluent in English and Spanish.

**Application Deadline: Thursday February 5th or until position is filled.**

Benefits include:

Health Insurance 401K with employer matching up to 4% of salary Dental and vision* Insurances Supplemental Group Insurance* Short and long term disability Insurance Paid time off Holidays Direct Deposit Personal Pet Perks

(*) Employee pays the full premium

The Humane Society of the Pikes Peak Region is a Public Service Loan Forgiveness qualified employer. To learn more about this program go to

The core values of the staff unite us and guide us to provide the best service to the animals in our care our organization and our community.

Core Values Statements-

• Compassion: We believe that animals matter. We are committed to treating animals and people with kindness respect and compassion.
• Stewardship: We are accountable and transparent in our actions and in the use of our resources to build trust in those we serve.
• Integrity: We believe we can make the greatest impact by staying true to our mission always doing what is best for the animals and people of our community and by standing united in our decisions.
• Excellence: We are passionate about our mission and strive for excellence through continual learning innovation and the development of our board staff and volunteers.
• Collaboration: We seek strategic partnerships and alliances to advance the welfare and protection of animals and people.
• Service: We exist to serve our communities and operate with this commitment to serve as front and center in all we do.

As a condition of employment with HSPPR you will be required to authorize HSPPR and ProScreening to conduct a background check before confirming an employment start date. The background check will include a criminal investigation verification of citizenship/immigration status and a motor vehicle record. By applying for this position you acknowledge and agree that any offers of employment will be contingent upon completion of the background check to the satisfaction of HSPPR.

In consideration of any offers of employment made as a result of your interest in this position by applying for this position you hereby waive any and all claims that you may have against HSPPR for invasion of privacy in respect to drug testing and background checks as listed above.

Required Experience:

IC