Field Service Representative (FSR) Journeyman

JoinPeratonsmission-critical team supporting secure real-time data delivery across complex operational environments in direct support of our nations warfighters. If you are driven by national security and energized bycutting-edgeC2ISR capabilities sensor integration and resilient data transport solutions we invite you to join our team.

We areseekinghighly cleared professionals who excel at the intersection of advanced communications infrastructure distributed systems and mission assurancewhere reliability security and performance are paramount.

Specifically we are looking for aTS/SCI clearedField Service Representative (FSR)- Seniorto support this mission atHurlburt Field Florida.

Responsibilities:

As aField Services Representative - Senior you will provide technical and management leadership for all equipment and information support functions across the Task Order. Your responsibilities include:

• Appliesexpertiseacross multiple complex field service tasks as member of CONUS-based global mobility/rapid deployment team. Operates with appreciable latitudein accordance withthe Peraton FSR Framework.
• Performs independent setup basic configuration operational testing and comprehensive troubleshooting of C2ISR systems and components (RF and networking equipment) during installations pre-deployments and deployments.
• Manages teardown packing and shipping processes for C2ISR equipment including executing Return Material Authorization (RMA) procedures efficiently.
• Provides on-site training to personnel on system setup operations/configuration of RF and network components and troubleshooting ensuring effective knowledge transfer.
• Contributes to Field Maintenance and Support Reports (FMSRs) by documenting deployed FSR activities completed repairs andidentifiedoutstanding issues or trends for PRDs.
• Delivers effective help desk support diagnosing and resolving complex issues and coordinating with higher-tier support when necessary.
• Collaborates effectively with technical teams and site personnel to address system issues and logistical challenges.
• Operates with appreciable latitude in developing methodologies for providing rapid and effective on-site support across diverse mission environments.
• Ensures and champions adherence to established FSR support procedures quality standards and all regulatory requirements as outlined in PRDs.
• Provides support for crew change-out activities ensuring continuity of service and smooth transitions for deployed systems.
• Utilizes the followingTO Management & Financial Tracking Tools: Microsoft Power Platform (Power Apps Power BI Power Automate); G Invoicing API; ASSIST portal integration; variance analysis dashboards; MS Project; Primavera; GFP management modules; WBS tracking systems; ServiceNow; Jira Service Desk; automated RIP/CTP/TAR workflows; SharePoint libraries; Confluence; Microsoft Search; lessons learned databases; video library repositories;eMass Archer GRC; internal audit portals; Excel/SharePoint audit templates; CMDB with version control; Power BI with R/Python integration; Tableau; predictive analytics engines; Teams; Azure AD role based access; mobile access via Power Apps.
• Utilizes the followingRole Specific Tools: Deployment logistics platforms for rapid global support; SATCOM gateway troubleshooting kits (RGEP/IGEP integration modules L3 Harris SRVT converters); portable diagnostic tools for ISR platforms and ground stations; ticketing and incident management systems (ServiceNow Remedy); stakeholder communication dashboards for field issue visibility; SOP/QRC libraries for standardized field support processes; lessons learned repositories for installation and sustainment practices; configuration management databases (CMDB) for deployed assets; variance and utilization analysis tools for field operations; compliance audit checklists for DoD field service standards; predictive analytics engines for failure forecasting and preventive maintenance; mobile collaboration tools for real time coordination with engineering teams.

Required qualifications:

• Previousexperience asaField Service Representative (FSR)or similar rolesupporting a DoD customer at the CCMDlevel;Minimum of5yearsexperiencewith BS/BA or3years experiencewith MS/MA or0years experiencewith PhD.

• A current active DoD security clearanceat the TS/SCI level

• US citizenship is

Work Environment:

• Location:Hurlburt Field FL

• On-site expectations: Full-time on-site presencefor equipment management and asset tracking

• Travel:May require occasional travel to CONUS and OCONUS sites forlogisticscoordination and facility assessments

Why Join Us

• Be part of a mission-critical team supporting the client and its mission partners in deliveringcutting-edgeC2ISR capabilities

• Work in a dynamic and collaborative environment atHurlburt Field supporting critical national security operations

• Managecutting-edgecommunications and sensor systems that directlyimpactoperational readiness

• Access to professional development opportunities and career growth within the intelligence and cybersecurity community

• Opportunity to work with advanced tactical communications technologies and AISR systems

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.