Sr. Customer Success Manager

Sr. Customer Success Manager
7 Month W2 Contract
New York NY (hybrid preferred)

Heres how youll become a key player with this opportunity:

This is an exciting opportunity to join the Customer Strategy & Success team as a Customer Success Manager focusing on driving adoption of Adobes Digital Media Emerging Solutions (Express Firefly and Acrobat AI Assistant) for Adobes top Enterprise customers in the Agency and Systems Integrators vertical.

In this role you will be directly engaged with leadership at some of the worlds most well-known companies helping unlock value and fostering adoption of Adobes emerging solutions throughout the addition you can expect to work closely with a cross-functional Adobe ecosystem including Strategic Development Account Executives Professional Services Marketing Product and more to develop new value propositions build awareness and reveal new growth opportunities. The Customer Success & Strategy team is fueled with a real passion for innovation growth and a steadfast dedication to making our customers successful. We hire dynamic passionate and creative individuals who thrive in fast-paced environments.

Heres how youll make an impact on the team:

• Act as the main point of contact throughout the customer post-sales lifecycle define measurable success plans with clear outcomes and ensure cohesive communication across internal and customer audiences at all levels.
• Collaborate with senior-level account stakeholders to efficiently implement the customers strategy and roadmap.
• Find opportunities for Adobe emerging solutions to streamline workflows enhance creativity and improve productivity
• Partner with Strategic Development to develop targeted adoption strategies and drive active user engagement within customer organizations.
• Deliver an exceptional customer experience through proactive communication orchestrating the right internal resources and effectively using the customer engagement model to meet customer business goals.
• Foster innovation and thought leadership by sharing resources and new ways your customers can use Adobe solutions to accelerate and advance their creative process.
• Identify Customer risk and work with Adobe ecosystem team to create and execute on risk mitigation and get well plans.
• Serve as the voice of the customer internally at Adobe- sharing strategic use cases process improvements and asks back into the internal ecosystem.

Heres what youll need to be successful in this role:

• Bachelors Degree and/or relevant work experience
• 10 years of related customer-facing experience in technology success or services (Customer
• Success Consulting Business Development etc.) Design/creative industry experience a plus
• Shown effectiveness in handling a portfolio of large complex and strategic enterprise customer accounts at a senior level
• Deep understanding of the challenges and opportunities faced by enterprise visual communicators
• Proficiency in synthesizing complex business requirements into accessible and effective solutions using Adobe Express and Firefly
• Exceptional interpersonal presentation and communication skills both verbal and written
• Strong relationship-building abilities adept at securing consensus and fostering trust with both customers and internal partners
• Existing knowledge of software in digital marketing and/or digital media space
• Expert at program management within large organizations helping to inspire change across groups by engaging key partners
• Validated experience with account planning & customer success plans
• Effective at leading executive C-level discussions presentations meetings and workshops
• Flexibility to travel (approx. 20%)

Pay Range:

$95 - $105/hour

Benefits That Matter to You:

• NextDeavor offers health vision and dental benefits for contract employees
• Paid sick leave eligibility is contingent on state of residence
• Optional 401k Plan (excludes employer match)

Ready to take the next step Apply today and be part of a team that transforms businesses and fuels growth!

Apply with Pioneers here < Experience:

Manager