Sr. Business Relationship Manager

About Ergotron:

Ergotron Inc. is a global leader in designing ergonomic solutions that connect people and technology to enhance human performance health and happiness. Using the Technology of Movement Ergotron builds products and custom solutions that help people feel a new sense of energy in healthcare industrial and office settings both at home and on-site.

Through its 40-year history Ergotron has led the industry with innovative professional-grade products and customer-focused service. The company has earned more than 200 patents and established a growing portfolio of award-winning brands including WorkFit and CareFit and patented Constant Force and LiFeKinnex technologies. Ergotron is headquartered in St. Paul Minnesota with a presence in North America EMEA and Asia Pacific. For more information please visit .

Position Summary:

We are seeking an IT Business Relationship Manager (BRM) - Commercial to join our IT team. This role reports to the Director of IT Business Relationship Management and requires a unique blend of business acumen and technical expertise to bridge the gap between stakeholders and technology solutions. The ideal candidate will analyze business processes gather requirements and translate them into scalable solutions across the Sales Marketing and Service teams.

Position Responsibilities:

• Act as the trusted IT partner for Sales Service and Marketing departments building strong relationships.
• Collaborate with functional leaders to define priorities and develop a technology roadmap that supports business objectives.
• Translate business needs into clear technical requirements and ensure solutions align with enterprise architecture and standards.
• Identify and outline solutions to business challenges leveraging technology to improve efficiency customer experience and revenue growth.
• Facilitate communication between business stakeholders and IT teams to ensure clarity alignment and timely delivery of projects.
• Monitor and report on the progress of initiatives ensuring transparency and accountability.
• Partner with functional and technical teams to prioritize new initiatives and requests against the existing commercia portfolio.
• Collaborate with technical developers and administrators to implement enhancements and customizations.
• Stay current with releases and new features of enterprise applications to advise key stakeholders on improvements.
• Troubleshoot issues and support users when needed.

Position Requirements (Knowledge and Experience):

• Bachelors degree in Information Technology Business or related field.
• 7 years in IT Business Analysis or similar role.
• Hands-on experience with Salesforce configuration and functionality.
• Knowledge of Sales Cloud Service Cloud and other Salesforce products.
• Ability to translate business requirements into technical specifications.
• Proficiency in creating reports dashboards and workflows in Salesforce.
• Process Mapping (Visio)
• Excellent communication and stakeholder management skills.
• Familiarity with project management agile Methodologies and tools.
• Familiarity with Salesforce Account Engagement (Pardot) Commerce Cloud.
• Salesforce Administrator and/or Salesforce Business Analyst certifications (Preferred).
• Experience with Oracle Fusion is optional but preferred.

Benefits:

• Being able to solve complex problems within a passion-filled environment is rewarded by a comprehensive and competitive benefits package allowing for work and life balance.
• At Ergotron we are committed to moving you forward with leading benefits and reward programs. Beyond a fast-paced innovative work environment we offer a comprehensive and competitive pay and benefits package including but not limited to; medical dental vision life disability tuition reimbursement 401k with match and an Employee Assistance Program (EAP).
• We work hard and we recharge. With five weeks of Paid Time Off (PTO) eleven paid holidays and summer hours our employees have ample time throughout the year to spend with family and friends traveling or relaxing.
• We are proud to support our employees and their growing families by offering ten weeks of paid maternity leave four weeks of paid paternity leave and three days of paid grandparents leave.
• Both our newest and our most tenured employees are formally recognized. Our career milestones program ensures that our new team members feel welcome and rewards employees at five years ten years fifteen years and beyond.

ONE Core Values:

• Customer-Centric Innovation
• Built to Last
• Always Improving
• Integrity