Senior Manager, GTM Programs
Share
Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
About the role:
This Senior Manager of Go-to-Market (GTM) Programs will lead and drive core programs that transform the way Samsaras Implementation Renewals and Customer Success teams operate making them more efficient and higher quality at their role leading to increased renewal rates and customer NPS. This high-impact role will be instrumental in owning and operationalizing the program management office (PMO) for the Revenue Operations team enabling GTM leaders to execute with clarity consistency and efficiency.
The ideal candidate will serve as a strategic partner to renewals customer success operations and cross-functional leadership ensuring alignment and execution on programs such as defining and upleveling methodology improving value journeys and business reviews and reducing risk across the customer base. This is a highly visible role that requires a strong bias for action attention to detail and a track record of leading cross-functional programs in a fast-paced environment.
This is a remote position open to candidates residing in Canada.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impact helping to keep the lights on get food into grocery stores and most importantly ensure workers return home safely.
- You have an innate curiosity about how businesses work: One day youll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
- You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and havent been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
- You want to be with the best: Samsaras high-performance culture means youll be surrounded by the best and challenged to go farther than you have before.
- You are a team player: At Samsara sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.
In this role you will:
- Build out the Post-Sales PMO (program management office) and drive key transformational programs
- Partner closely with Renewals Customer Success RevOps Finance Enablement and Product Marketing
- Create standardized templates best practices and documentation for program repeatability and scale
- Track and report on key program KPIs and execution milestones
- Identify and mitigate risks to program execution proactively solving roadblocks with stakeholders
- Establish a center of excellence bringing a continuous improvement mindset to all processes and programs
- Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices
- Hire develop and lead an inclusive engaged and high-performing team
Minimum requirements for the role:
- Bachelors degree from an accredited university
- 5 years of people management experience
- 7 years of project management experience
- Demonstrated ability to build program and project management infrastructure and operations
- Demonstrated organizational leadership skills including clear communication the ability to influence without authority and to foster collaborative environments
- Strong communication skills including written documentation presentation design and meeting management
- Proven success managing complex cross-functional GTM programs end-to-end
- Strong business acumen and understanding of sales motions organizational design and GTM planning processes
An ideal candidate also has:
- Experience in a customer-facing role (either sales renewals or customer success)
- 10 years of experience in programs revenue operations GTM strategy or business operations preferably in a high-growth B2B SaaS environment
- PMP certification or equivalent professional certifications
- Proficiency in tools such as Salesforce Google Workspace Gainsight project management tools (Jira Confluence) and BI platforms
Required Experience:
Senior Manager
Key Skills
- Program Management
- FDA Regulations
- Management Experience
- Facilities Management
- Clinical Development
- Data Management
- Quality Systems
- Project Management
- Research & Development
- GLP
- Budgeting
- Leadership Experience
About Company
Publicly traded company [NYSE: IOT] offering a single platform for fleet operations at scale. Products include real-time GPS, ELD, AI-powered dash cams, telematics, maintenance, routing, & driver app. Recognized by the Forbes Cloud 100.
