Field Service Representative

• Provide comprehensive non-medical case management services to service members and their families.
• Coordinate resources across military federal and community support systems.
• Monitor case progress adjust plans as needed and ensure continuity of care.
• Maintain detailed case documentation and track outcomes.
  

• Guide service members through complex benefits applications appeals and transitions.
• Provide consultation on eligibility requirements timelines and documentation needed for various benefit programs.
• Advocate for clients to ensure they receive all entitled benefits and services.
• Stay current on changes to federal benefits policies and regulations.
  

• Build and maintain relationships with federal agencies VA facilities and community organizations.
• Connect clients with healthcare financial educational employment and social support resources.
• Track resource utilization and program effectiveness.
  

• Work autonomously to manage a caseload while maintaining quality standards.
• Travel 20-30% to military installations VA facilities and client locations throughout the region.
• Conduct on-site assessments participate in installation events and build relationships with key stakeholders.
• Represent the organization professionally at meetings conferences and outreach activities.
  

• Youre experienced in VA benefits and military disability systems with proven ability to navigate complex federal programs.
• You can work independently manage your time effectively and make sound decisions without constant oversight.
• You understand Marine Corps culture and can communicate effectively with service members and their families.
• You may be a military spouse or veteran yourselfor simply someone who values service and purpose.

• Bachelors Degree
• Five (5) years of experience working with the federal government and three (3) years of experience in non-medical case management and/or resource allocation
• Knowledge of VA benefits programs eligibility and application processes
• Comprehensive understanding of TDRL and PDRL systems
• Proven ability to work independently with minimal supervision
• Excellent organizational and time management skills
• Strong written and verbal communication abilities
• Willingness and ability to travel 20-30% throughout the region

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French Consulting is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.