Consumer Advocacy Worker
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Job Location:
Christchurch - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
- Permanent Position (32 hours per week)
- Based at 357 Madras Street
About us
Comcare is an established Mental Health and Housing providerassistingpeople with mental health or addiction issues to live well in the community. We provide a rich and diverse range of Mental Health Support Services Housing and Housing Support Services.
Based in the Comcare MHAPS Peer Hub ourConsumer Advocacy Service supports people with mental health and/or addiction experiences to overcome challenges when interacting with public systems such as Work and IncomeACC landlords health services andmore.Advocates work to ensure thatclient voices are heard.
About thisrole
As a Consumer Advocacy Worker you will use your lived experience and recovery-basedpractice to provide advocacythathelpspeople navigate complex systems andtosupporttheminbuildingself-advocacy skills. This includes listening to concernsconducting researchidentifyingkey issuesaccompanyingindividuals to appointmentshelping clients build natural supportsand connecting them withappropriate resources.
Whatyoullbe doing
- Provide solution-focused support toclientsfacing barriers to wellbeing or recovery (income housing healthcare employment justice system etc).
- Assistpeople to navigate complex systems by clarifying rights preparing documentation and communicating with agencies.
- Actively listen to understand client needs and priorities working collaboratively to develop action plans.
- Accompany individuals to key appointments or meetings to offer advocacy and support.
- Refer clients toadditionalservices or resources within Comcare and/or wider advocacy health and social support sectors.
- Maintainaccurate confidential client records and contribute to service evaluation.
- Promote awareness of Comcares Consumer Advocacy services and contribute to community education efforts.
About you
To be successful in this role you will have:
- It is desirable to hold the New Zealand Certificate in Health and Wellbeing - Level 4 (or a recognised equivalent) or be willing to undertake study towards this qualification with our support.
- Lived experience of mental distress and/or addiction and recoverywiththe ability to use this experience purposefully to support and advocate for others.
- Previousexperience in an advocacy navigation or support role (e.g. consumer advisor social services advocate).
- Understanding of recovery peer support trauma-informed care and human rights-based approaches.
- Experience navigating public systems such as WINZ housing justice health and social services.
- Knowledge of the NZ mental health and addiction system including relevant legislation.
- Strong communicationskills and ability to work collaboratively.
- Good self-awarenessand abilitytomaintainprofessional boundaries and uphold strong work ethics.
- Cultural awarenessand commitment tothe principles ofTeTiritio Waitangi.
- Current full clean drivers license.
- Strongdigital literacy and organisational skills.
Eligibility
Applicants for this position must have the legal right to work in NZ and consent to undergo acriminal record checkprocess
Whatweoffer
In return Comcare provides a supportive and positive culture that is committed to the ongoing development of its workforce in an area of growing need.
Kote whakaora hehīkoi whakamārama.Māna anō tōna ake ara whakaoraewhakarau
A journey of discovery where an individual leads their own unique process of moving forwards
How to apply
Applicationsclose Monday 9 February 2026 at 3 pm.
Please note this role may close earlier if suitable candidates arefoundso apply today!
To view the job description please visit you have any questions please contact the Recruitment Team on
Key Skills
- Load & Unload
- Shipping & Receiving
- Mac Os
- Forklift
- Freight Experience
- Lift Truck Experience
- Basic Math
- Tanker Experience
- Warehouse Experience
- Commercial Driving
- Driving
- Heavy Lifting
