Bilingual Contact Center Representative

Department Overview

Supportingandhelpingis at the heart of everythingwe doatourcontactcentresandwereproud of the value that we can deliver24-hoursa day7-daysa week for more than 27millionTDcustomers. Alongside caring colleagues and supportive leadersyoullhave opportunities to grow andmake a meaningful difference to our customersourcommunitiesandourbusiness.

Job Details

WhatYoullDo

As the voice of TDyoullbe passionate aboutunderstandingour customers.Whetheryoureassistingin-boundcustomerswith accountinquiries orresolving an issue byrecommending a TD product or serviceyoullhelp us offerpersonalizedsupport to ourcustomerswhenever they need it.Youllconsistentlydeliver legendary customer service bymaking it easy creating value and delivering trusted advice to our customers.

As a valued member of our Contact Centre Team you will:

• Make peoples day:strive to deliver anexceptionalcustomer serviceexperienceby offeringfriendlysupport through your knowledge of TD productsservicesand solutions.

• Solve problems efficiently:resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.

• Achieve your goals:consistently reach performanceobjectives includingcustomer experience survey results adviceandquality goals compliance regulationsand productivity targets.

• Never stop learning:activelyparticipatein ongoing training and coaching supportto helpyoucontinue togrow anddevelopinyourrole.

Job Requirements

What You Need to Succeed

Wereproud to work with a group of diverse colleagues. If you have relevantexperiencethatisntmentioned below tell us about it in your resume or cover letter.

• High School Diploma or equivalent

• Bilingual (French & English)

• Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)

• Ability tomultitask and navigate through computer systemsapplications and multiple screenswith speed andaccuracywhile balancing performance to meet a variety of metrics.

• Digital literacy across a broad range of devices (e.g. smartphones tablets laptops headsets etc.).

• Flexibility resiliency and a positive attitude when responding to challenging situations.

• Ability to workbothindependentlyand aspart of a team.

• Integritywhen managing sensitive customer information in alignment withRegulatory and Compliance guidelines related to servicing and sales practices.

Language Requirement

This position requiresproficiencyin a language other than French to support customers employees or marketslocatedoutside the province of Quebec or whorequireservices in a language other than French.

Additional Information

Weredelighted thatyoureconsidering building a career with TD. Through regular development conversations training programs and a competitive benefits planwerecommitted to providing the support our colleagues need to thrive both at work and at home.

ColleagueDevelopment

Ifyoureinterested in a specific career path orarelookingtobuildcertain skills wewant to help you succeed.Youllhave regular career development and performance conversations with your manager as well as access to an online learning platform and avariety of mentoring programs to help you unlock future opportunities.Whether you have a passionforhelping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organizationat TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide in-person training and onboarding sessions to ensure thatyouve goteverything you need to succeed in your new role.

InterviewProcess

Wellreach out to candidates of interest to schedule an interview.Wedo our bestto communicate outcomes to allapplicantsbyemail or phone call.

Company Overview

Our Values

At TDwereguided byourpurposeisto enrich the lives of our customerscommunitiesand colleagues andshare a set of valuesthat shape our culture and guide our exchange for how our colleagues show up to help TD succeed we are committed to delivering acolleagueexperience grounded in ImpactGrowthand a Culture of Care.No matter where you work across TD we empower you to make an impact at work and in your community explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority
A caring and supportive culture that promotescolleague well-being iscoreto who we are. At TD we focus on total well-being with extensive programs to help colleagues assess manage and improve their well-being across four core pillars physical financialsocialand mental/ addition we champion a safeinclusiveand supportive work environment to help colleagues feel a sense ofbelongingandsupported in their personal and professional growth. Through our focus on total well-being we know that we can help our colleagues thrive contribute to our culture of care and support better business outcomesbecause when colleagues feel their besttheyremore likely todotheir best.

OurTotal Rewards Package

Our Total Rewards package reflects the investment we make in our colleagues to helpthemand their families achieve theirwell-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits including medical dental vision & mental health coverage savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs.

How We Work

At TD we believe in-personconnectionsfuel collaboration and collective creativity. Our workplace experience empowers colleagues to dogreat workside-by-side at TD locations while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models:hybridonsiteandprimarilyremote. Wherever our colleagues are workingtheyllalways have access to the TD community and experience our culture of care.

WhoWeAre

TD isone oftheworlds leading global financial institutions and isthe fifthlargest bank in North America by branches.Every daywedeliver legendary customer experiences to over 27millionhouseholds and businesses in Canada the United States and around the world.More than95000 TDcolleaguesbring their skillstalentand creativity to the Bank those we serveand the economies we support. We are guided by our vision to Be the Better Bank and our purposetoenrich the lives of our customerscommunitiesandcolleagues.As we build our business and deliver on our strategy we are innovating to enhance the customerexperience and build capabilities to shape the future of banking.Whetheryouvegotyears of banking experience orarejuststarting your career in financial services wecanhelp you realize your potential.Through regular leadership anddevelopmentconversations tomentorship and training programswerehere to support you towards your goals. As an organization we keep growing andso will you.

Inclusiveness

Our Commitment to Diversity Equity and Inclusion

At TDwerecommitted to fostering an environment where all colleagues are encouraged to bring theirauthenticselvesto work experienceequitableopportunitiesand feel respected and supported.Werededicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

How Were Helping Make an Impact in Communities

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future.Thatswhy we launched the TD Ready Commitment in 2018 now a multi-year North American initiative. Under the TD Ready Commitment we are targeting a total of$1 billionby 2030 incommunitygiving four key interconnected drivers of change: Financial Security Vibrant Planet Connected Communities and Better Health.Itsour goal to help support change nurture progress and contribute to making the world a better more inclusive place for our customers colleagues and communities.

Accommodation

Your accessibility is important to us. Please let us know ifyoudlike accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you canparticipatethroughout the interview process.

We look forward tohearing from you!

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