Band 1 Early Resolution Officer

Job Posting: Early Resolution Officer
Band 1 Permanent Full-Time
Salary Range: $65300.41 - $93100.19
Anticipated Starting Salary: $72781.14 (5% after successful completion of probation)
Victoria B.C.

Are you an analytical and empathetic person committed to ensuring fair treatment of British Columbians Do you want to have a meaningful impact on the lives of members of the public experiencing challenges with public services If so apply your skills as an Early Resolution Officer with the Office of the Ombudsperson!

Reporting to the Manager of Intake and Early Resolution the Early Resolution Officer (ERO) is part of the Intake Team that provides the first line of service for over 7000 enquiries and complaints received by the Office of the Ombudsperson each year. The ERO uses active listening and conflict resolution skills to assess complaints received from diverse members of the public via phone in-person or in writing about programs and services provided by provincial and local government agencies to determine an appropriate response and course of action. The ERO exercises discretion under the Ombudsperson Act and according to office policy and procedures to determine whether a complaint should be referred to an available complaint or appeal process if it may be resolved through an early resolution investigation or whether it should be escalated to the investigations team for further assessment. During the early resolution process which is a short-term investigation the ERO engages impartially with members of the public and representatives from government services and agencies to develop solutions through facilitated contact information exchange and review of actions taken by the public agency in response to our notice of investigation.

As BCs independent voice for fairness our Offices work is challenging meaningful and rewarding. Join us and become part of a team that is proud of the work we do. Find out more information about what we offer here.

We are striving to build a diverse team to represent the population we serve and to better meet the needs of British Columbians. We encourage applications from people who self-identify as First Nations Métis Inuit and/or Indigenous Black or racialized persons women 2SLGBTQIA people with diverse gender identities or expressions and/or people with disabilities.

This posting is for two permanent full-time opportunities. An eligibility list may be established to fill similar future vacancies in a full-time temporary or permanent capacity. Temporary positions may become full-time permanent position is excluded from union membership. Some travel may be required.

This position is located in our office in downtown Victoria BC. Upon successful completion of the six-month probationary period a hybrid-remote work arrangement of up to nine days working remotely in a three-week period may be discussed with the Manager.

Financial assistance may be offered as part of the total compensation package for successful candidate(s) that must relocate to Victoria. Relocation allowances will be in accordance with the information here.

To Apply:

DO NOT submit your application for this position through the BC Government Hiring Centre website. Applications submitted through the BC Government Hiring Centre will not be considered.

To apply for this position please review the application instructions and requirements listed on the careers section of our website: who identify as Indigenous may choose to seek assistance with their application by accessing the Indigenous Applicant Advisory Service available through the BC Public Service.

NOTE: To apply for this position you must be eligible to work in Canada. You must be a Canadian Citizen or Permanent Resident of Canada or authorized in writing to work in Canada under the federalImmigration and Refugee Protection Act. For further information please refer to the BC Public Service website.

By submitting your application you confirm that you have worked on it independently and you have not used AI technology or paraphrasing technology to prepare it. Due to the confidentiality requirements of the Ombudsperson Act AI technology may not be used in our day to day work.

If you have questions related to the application process please email the HR Team at and quote competition number122068 in the subject line.

Competition Req #: 122068

Closing Date: 12:00 pm (noon) PST Monday February 9 2026

BC Ombudsperson

Fairness and Accountability in British Columbias Public Services