Federal Programs Client Liaison

Second Harvest Food Bank Of Middle TN

Job Location:

Nashville, IN - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

We are hiringfor a full-time Client Liaison (Route Driver) to join the Community Impact Department at Second Harvest Food Bank of Middle Tennessee.

Who we are:For nearly 50 years Second Harvest Food Bank of Middle Tennessee has dedicated itself to nourishing and empowering their neighbors so they can thrive. As a 501(c)(3) nonprofit Second Harvest implements sustainable solutions to food insecurity through a strategically selected network of more than 600 partners across 46 counties in Middle and West Tennessee. Our partners include food pantries congregate meal sites shelters childcare facilities senior centers group homes and youth enrichment programs. For more information about Second Harvest Food Bank of Middle Tennessee its mission and programs please visit .

What youll do:

Summary:The Federal Programs Client Liaison responsibilities include providing support to the Commodity Supplemental Food Program (CSFP) including certifying participants providing CSFP home and high-rise deliveries directly to participating seniors and providing program support to CSFP distribution partners. This role is responsible for adhering to all CSFP rules and guidelines and providing excellent customer service. This role will also deliver and pick up local food shipments as well as maintain daily reporting operations safety and other duties. This role will provide customer service and relationship building with internal and external partners to ensure a favorable image of Second Harvest Food Bank of Middle Tennessee. This position supports and fosters our deep commitment to diversity and inclusion which is the foundation for creating a culture of belonging for all personnel.

Key Responsibilities:

Adheres to CSFP program rules and regulations.

Accurately certifies and re-certifies participants in the office or in the field in the Link2Feed intake system.
Ensures all certifications are up to date.
Communicates CSFP program information to clients distribution partners and others in Nashville and the surrounding community.
Provides support and technical assistance to CSFP distribution partners.
Provides back-up for the Manager Federal Programs supervisor as needed.
Assists with distribution of Farmers Market Vouchers.

Transports and delivers CSFP food boxes.

Delivers monthly CSFP food boxes to participating seniors homes high-rise apartments and at pop up locations throughout Davidson County.
Logs distributions in Link2Feed.
Submits daily inventory invoices to Manager Federal Programs.
Operates delivery van pallet jack forklift and other material handling equipment to load and unload food at the distribution center in Smyrna utilizing proper storage methods and procedures.
Maintains transportation areas and warehouse equipment in a clean and orderly manner.
Operates in a constant state of alertness and in a safe manner.
Adhere to the daily delivery schedule as given by Federal Program Manager.

Safety and Maintenance.

Observes OSHA state and federal safety regulations.
Follows all company and regulatory agency safety policies.
Obeys all traffic laws and drives defensively.
Checks vehicles fluid levels tire pressure and cleanliness.
Reports any unsafe equipment or working conditions to supervisor.
Maintains a clean and functional vehicle.
Reports potential safety issues repairs maintenance and service needs to supervisor.
Follows the regular vehicle maintenance schedule as provided by supervisor.

Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Yes directly supervises several volunteers as needed.

When & Where:

Schedule:
- Monday Friday 6:30am 2:00pm.
- Occasional evenings and/or weekends may be required for meetings or special events as well as responding to issues outside of normal working hours (e.g. disaster response community events etc.).

TRAVEL
- Routine daytime travel required within the local service area.
- Current drivers license with copy of current auto insurance and acceptable Motor Vehicle Record (MVR) results required.
ESSENTIAL BUSINESS/ FIRST RESPONDER:
- In instances of a federal state or locally declared emergency Second Harvest is typically considered an essential business service and emergency responder. All employees may be required to perform regular or emergent duties on-site. Employee safety is balanced with business and community necessity. Some positions are more likely to be required on-site than others.

Is this you

Education: High School Diploma (or equivalent) required. Valid Vehicle Operators Driver License of Class C (with F Endorsement) or Class B required.

Experience: 1 year of experience professionally driving commercial vehicles and making deliveries or 1 year of experience working with seniors and/or working with clients in a social services program required.

Skills & Capabilities:
- Maintains a valid Class C Operators Driver License (an F endorsement is required).
- Safe and proper operation of commercial vehicles and loading/ unloading with material handling equipment ranging from delivery van forklifts pallet jacks and dollies. Utilizes proper physical lifting techniques in accordance with warehouse operational methods procedures policies rules and regulations.
- Applies interprets and explains policies and procedures as needed through work with external partners.
- Reads maps utilizes GPS systems and plans and organizes work to meet route schedules and timelines. Ability to navigate commercial vehicle in non-traditional environments in execution of city and rural routes.
- Productive within various environments including outdoors warehouses and climate-controlled areas with seasonally ranging temperatures in freezer and cooler cold food storage zones.
- Fulfills physical demands of loading/ unloading responsibilities including consistently lifting pushing pulling and carrying objects up to 50 pounds.
- Works independently as well as a part of a team. Collaborates as an effective team member by establishing and maintaining productive professional relationships with co-workers program partners program participants and the public. Adapt as needed to staffing shortages.
- Customer service skills involving active listening reporting issues/ concerns internally and remaining flexible to adapt to external partner needs.
- Operates computer tablet and client tracking software.
- Maintains documentation and records.
- Cultural competence in working with diverse populations especially when delivering food to address hunger and populations experiencing food insecurity. Makes referrals to main distribution center for emergency food assistance needs.
- Makes accurate mathematical calculations and performs basic math.
- Utilizes correct English usage spelling grammar punctuation and mathematical communicate both orally and in writing in a clear and concise manner.
- Makes accurate counts general addition/ subtraction abilities to make mathematical calculations.
- Consistent dependable and reliable work ethic and regular attendance

Competencies:
- Attention to Detail Result Orientation/Execution Quality Improvement and Customer Service

What Second Harvest has to offer:

Work with a purpose:As one of Middle Tennessees largest nonprofits our local hunger relief work is uniquely rewarding hands on and solutions oriented. Our mission is to nourish and empower people so they can thrive. A career with Second Harvest ensures that you not only earn a paycheck but also help your local community through meaningful work.
Award winning workplace:We are a best-in-class workplace because we are passionate and people focused so that our community can count on us for our critical work. We are among The Tennesseans Top Workplaces based solely on employee feedback.
Compensation & Benefits:Second Harvest is proud to offer rich and affordable total compensation packages. Total compensation for full-time employment includes many benefits in addition to base pay. The paid days off policies include 34 accrued time off. Benefits offered include medical dental and vision (employee-only coverage paid 100% by employer). Additional available benefits include a 403(b)-retirement plan (up to 3% match 5% base) disability insurance (short and long-term) life insurance as well as pet insurance.
Equal Employment Opportunity:Second Harvest Food Bank of Middle Tennessee provides equal employment opportunity to all applicants and employees based on merit qualifications and abilities. We do not discriminate in employment opportunities or practices on the basis of race color religion sexual orientation national origin age disability veteran status genetic information or any other legally protected status. We believe that inclusion and belonging strengthen our team drive innovation and enhance our ability to serve our community.

Think this sounds like a role and workplace where you would thrive Apply now!

You can express interest in joining our team in any of the following ways:

Online: employment application on our website: Resume and cover letter can be uploaded with applications on the website as well.
In person: applications can be completed by visiting us on-site at any of our distribution centers locations can be found on our website: for your interest in working for Second Harvest Food Bank of Middle Tennessee - we love it here and think you will too!

We are hiringfor a full-time Client Liaison (Route Driver) to join the Community Impact Department at Second Harvest Food Bank of Middle Tennessee.Who we are:For nearly 50 years Second Harvest Food Bank of Middle Tennessee has dedicated itself to nourishing and empowering their neighbors so they can...