IT & ServiceTitan Support Specialist

About the Company: T3 Services Group is a national company with locations across the US providing Plumbing Drains HVAC and Electrical services to customers. Our business is powered by phenomenal teammates who pride themselves in giving 5-star service to every customer they meet. And we cant forget our amazing administrative staff of call center agents dispatchers coordinators etc who keep the business operating smoothly.

The Good Stuff

• Medical Dental & Vision Insurance
• Pet Insurance
• 401(k) with 4% company match
• PTO Paid Holidays and Paid Wellness Time
• Paid Parental Leave
• Employee Discounts

Position Summary

The IT & ServiceTitan Support Specialist is a hybrid support role that sits at the intersection of people systems and operations. Youll provide frontline IT helpdesk support while also owning day-to-day ServiceTitan configuration and data maintenance.

This role is ideal for someone whos detail-oriented tech-savvy and comfortable switching gears throughout the day. You might be onboarding a new employee in the morning troubleshooting a ServiceTitan workflow after lunch and auditing system data before the day ends. Your work keeps our teams productive and our systems running smoothly.

Essential Functions

IT Support

• Serve as first-line helpdesk support for internal technology issues including hardware software and user access
• Manage employee onboarding and offboarding including:
• Equipment setup and retrieval
• User account creation and deactivation
• Software and system access provisioning
• Maintain IT asset inventory and user documentation
• Escalate advanced issues to vendors or senior IT partners when needed
• Train and support employees on internal systems and standard tools
• Ensure compliance with IT policies and security protocols

ServiceTitan Support

• Perform daily data entry and system maintenance to ensure accuracy and consistency
• Configure and maintain

• Employee and technician records
• Pricing forms workflows and system settings
• Job types tags and business rules
• Troubleshoot ServiceTitan configuration issues and user questions
• Maintain clear documentation for standardized processes and configurations
• Conduct audits to support data integrity and quality control
  
  

Flex Role Expectations

• Balance IT helpdesk needs with ServiceTitan administrative work
• Adjust quickly to shifting priorities and operational demands
• Partner cross-functionally to support technical and operational initiatives
• Maintain a high level of service while managing multiple workstreams

Skills & Abilities

Education

• High school diploma or GED required
• Bachelors degree in Computer Science IT or a related field preferred
• Equivalent work experience or technical training may be substituted

Computer Skills

• Microsoft Office and O365 Admin experience
• Experience with ServiceTitan or similar field service management platforms
• Comfortable working in cloud-based systems and databases

Certifications

• Industry certifications (Microsoft Google Apple etc.) are encouraged but not required

Other Requirements

• Ability to travel up to 15% nationwide