Operations Manager Pediatric Center Full Time

Cost Center

Scheduled Weekly Hours

Work Shift

Shift & Status

Who Are We

We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country our 220-acre main campus and our network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day.

Each day we are closing the gaps in access to care. We are innovating through leading-edge research testing programs and treatment modalities that others replicate across the country. Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center outpatient inpatient partial hospitalization (day programs) assessment and testing residential addiction treatment and specialty services such as crisis response employee assistance programs forensic psychiatry and psychology and neuromodulation. On-the-job educational programs for nurses psychologists advanced practice providers psychiatrists and chaplains are equipping the next generation of care providers.

We are passionate about serving and are honored to be a part of this incredible work.

What Will you Do

As an Operations Manager for Pediatric Center of Behavioral Health at Pine Rest youll be responsible for leading and optimizing operational support functions that enable effective care delivery across the Pediatric Center of Behavioral Health. This role provides oversight for key operational areas including Central Access Continuous Quality Improvement (CQI) compensation planning and regional operational leadership. Working in close partnership with the Pediatric Center leadership the Operations Manager supports strategic planning process improvement and system optimization to enhance operational efficiency staff productivity and the patient and family experience. The Operations Manager must demonstrate excellent customer service and enthusiasm for the mission and values of Pine Rest.

Principal Duties and Responsibilities:

• Provide leadership and oversight for pediatric operational support services across inpatient and outpatient settings to ensure efficient workflows timely access to care and high-quality service delivery.

• Partner with Pediatric Center leadership to support strategic and operational planning identify operational challenges and develop and implement effective solutions aligned with organizational and program goals.

• Lead and participate in operational initiatives projects and change efforts that support program growth scalability and sustainability.

• Analyze workflows systems and operational structures to identify opportunities for improvement efficiency and standardization across pediatric services.

• Develop implement and maintain systems standards policies procedures and process maps to support operational consistency change management and continuous improvement.

• Oversee the development accuracy and maintenance of operational reports dashboards metrics and documentation for areas of responsibility.

• Create monitor and communicate key performance indicators related to access productivity quality and system utilization using data to guide decision-making and performance improvement.

• Lead efforts to support effective Epic system utilization within pediatric operational support areas and maintain current knowledge of Epic functionality.

• Collaborate with Epic leadership Operations Clinical Informatics analysts and super users to ensure system optimization communication of system changes and staff proficiency.

• Ensure productivity and proficiency metrics related to system usage are reviewed regularly and that staff leverage appropriate training opportunities.

• Serve as an operational liaison between leadership support teams and clinical programs to ensure alignment clarity and effective implementation of operational strategies.

• Maintain consistent communication with leadership regarding operational performance risks priorities and initiatives.

What Does This Role Require

• Bachelors degree in business hospital administration project management or related field required Masters degree preferred.

• Minimum six years of related work experience required with progressive leadership preferred.

Benefits:

• Medical dental vision & life insurance plans

• 403(b) retirement match contribution by Pine Rest

• Generous PTO for full and part time employees

• Tuition assistance & loan forgiveness

• Employee Assistance Program offering many free and discounted services for therapy legal accounting gym membership etc.

• Partnership with Davenport University provides generous discount on tuition for employees and family members.

Notice:

Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma GED or college transcripts.

NOTICE: Successful completion of a drug screen prior to employment is also part of our background process.