Customer Service Administrator
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Job Location:
Thousand Oaks, CA - USA
Hourly Salary:
$ 27 - 29
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
About Us
We are a full-service HVAC building automation chiller and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated single-source solutions include turnkey in-house capabilities with design assistance as well as engineering applications and automated control systems.
Job Summary
The Customer Service Administrator is responsible for supporting the Local Branch its Service Operations and Sales Teams. They will work closely with Sales Representatives and field personnel. Tasks or support requested will include but not be limited to assisting with preparing bid proposals for new and existing customers and following up with open proposals. The Customer Service administrator will also complete project delivery binders support the maintenance contract renewal process and perform specific administrative tasks related to customer support.
Essential Duties & Responsibilities
Learn and understand the COINS TI System.
Manage Presale Report.
Process daily Additional Work Reports.
Generate small quotes/proposals accordingly
Attend all maintenance contract renewal meetings
Support the preparation of bid temps and proposals related to maintenance contracts
Communicate with sales account managers regarding renewals being addressed
Review Approve and Update Equipment Files in the COINS TI System.
Communicate with vendors as needed to gather costs for services that need to be quoted
Amend adjust change scopes bid temps presentation documents etc. as required or requested.
Prepare booking packages for work quoted and sold by CSR or as requested by management
Present new technology and enhanced PM services when presented with an opportunity
Report all findings customer opinions pictures and results to company leadership
Maintain constant communication with the Branch Service or Salesperson being supported.
Attend and participate in sales and operational meetings
Build a rapport with new and existing customers to maintain positive relationships and trust.
Assist with dispatch activities as needed for additional coverage.
Perform other tasks as assigned.
Qualifications
High School Diploma or equivalent experience
2 years experience in customer service
Experience in HVAC is preferred
Strong customer presentation skills and a demonstrated sales aptitude
Strong computer skills using MS Office required.
Competitive nature
Reliable self-driven organized articulate and goal-oriented.
Excellent problem-solving skills
Ability to communicate clearly manage time effectively multi-task & prioritize.
Able to identify different types of customer personalities and adapt/respond accordingly
#Mesa #LI-Mesa #LI-HVACjobs #LI-Onsite
Equal Opportunity Employer
Affirmative Action Policy
Please review our Affirmative Action Policy.
Notice to Prospective Employees
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.
Geographic Disclosure
Compensation Range: $27 - $29 per hour
Benefits: We are committed to providing employees a comprehensive benefits package which includes medical dental and vision coverage along with health savings and flexible spending accounts life insurance disability a 401(k) Savings Plan College Coach and employee assistance program.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
EMCOR Group, Inc NYSE EME is a global leader in mechanical and electrical construction services, facilities services, energy infrastructure, sustainability and green building services for businesses, organizations, hospitals, education facilities and government
