Informatics Technical Service Specialist Scotland
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Job Location:
Maidenhead - UK
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION:
Informatics Technical Service Specialist
Abbott Diagnostics (ADD) Field Based (Scotland UK Travel)
Abbott is a global healthcare leader dedicated to helping people live fuller healthier lives. Our innovations span diagnostics medical devices nutrition and branded generic medicines improving care for millions of people around the world. With 114000 colleagues serving customers in 160 countrieswerecommitted to advancing the future of healthcare.
About Abbott Diagnostics (ADD)
As a global leader in in vitro diagnostics Abbott providescutting-edgeinstruments software solutions and tests that support hospitals labs and clinics worldwide. We help transform medical testing through automation innovation and a focus on delivering high-qualitycost-effectiveresults that improve patient care.
Our InformaticsTeam sitswithin theUKI ServiceOrganisation designed to meet the evolving needs of todays large complex healthcare customers. The team provides specialist informaticsexpertise supporting both sales and service teams across the region.
About the Role
Werelooking for anInformatics Technical Service SpecialisttoImplement &supportComplexed IT Infrastructure Solutionsincludingimplementation optimization and ongoing success of Abbotts laboratory software solutions.
Thisfield-basedrole covers Scotland withadditionaltravelacross UKI.
Youllplay a key role in shaping exceptional customer experiences combining ITexpertiseproblem-solvinghands-onsupport and deep product knowledge to help laboratories get the best out of our informatics solutions.
WhatYoullBe Doing
Collaborate with regional and local sales teams to support and grow existing customer accounts
Build strong trusted relationships with customers and use these to expand Abbotts presence and value
Lead IT implementation activities in line with the agreed Statement of Work
Support the development and preparation of Statements of Work by gathering andvalidatingtechnical needs
Recommendappropriate hardwaresolutions for Abbott IT systems and coordinate with external hardware providers where
Carry out software installation configuration and setup activities
Deliver clear structured training to end users on Abbott software applications
Provide comprehensive postimplementation support resolving issues and optimising system performance
Act as a technical expert across the full IT solution supporting procurement integration and troubleshooting
Continuously enhance the customer experience by optimising service quality and the performance of Abbott IT solutions
Success is measured by:
Customer satisfaction (NPS) service quality operational effectiveness and the growth of existing accounts.
WhatYoullBring
ABachelorsdegree or equivalent experience; science ormedicalrelatedfields are a plus
Strong technical understanding of IT systems and software within a healthcare or laboratory environment
Experience delivering customerfacing technical support orpostsalesservice
Excellent communication skills with the ability to influence train and build rapport
Aservicedrivenmindset with a commercial awareness of customer needs
Strong organisation analytical thinking andproblem-solvingabilities
Ability to work effectively incrossfunctionalteams
Comfort with regular travel (typically around 3 days per week)
What We Offer
Asyoudexpect from a global healthcare leader we offer an excellent package including a competitive salary defined contribution pension scheme private healthcare life assurance and a flexible benefits programme tailored to you.
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Field Services
DIVISION:
CRLB Core Lab
LOCATION:
United Kingdom > Maidenhead : Remote
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes 75 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Not Applicable
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
