Customer Support Specialist with German
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
- Supporting customers in discovering and using the features of our SaaS platform
- Resolving customer issues via email chat and phone
- Actively contributing to improving customer service standards
- Identifying root causes of reported issues and collaborating with internal teams to eliminate them
- Creating and maintaining articles for our knowledge base
Qualifications :
- Experience in customer-facing roles within SaaS or e-commerce environments
- Strong problem-solving skills and confidence in handling customer requests
- German at a professional working level (spoken and written)
- English at a minimum B2 level
- Ability to explain complex issues in a clear simple and understandable way
- Skill in translating technical language into everyday user-friendly communication
Nice to have
Basic knowledge of Postman and APIs
Additional Information :
What we offer
- A supportive experienced team you can always rely on
- Full onboarding and work in a small close-knit support team
- Employment contract (UoP)
- Multisport card and private medical care
- Fully remote work or hybrid model in Kraków or Warsaw
- Paid on-call duties outside standard working hours based on a predefined schedule
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
We are a rapidly growing European SaaS company providing innovative solutions to streamline business processes. Trusted by thousands of organizations, our platform has facilitated millions of transactions across industries such as finance, retail, technology, and manufacturing. With a ... View more
