Technical Support Specialist 3
Share
Job Location:
Philadelphia, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
The Technical Support Specialist is responsible for installationconfigurationmanagement of desktop and laptop computer systems off the shelf and custom applications and other IT services. The technical support specialist will provide tier 12 and 3 technical support to end users by researching diagnosing and resolving issues as well as fulfilling end user requests. Opening and closing support tickets answering calls and participating in project teams are also a requirement for the position.
Essential Functions
The Technical Support Specialist will be responsible for answering calls and processing email from end users that have IT related request and incidents requiring technical support. The successful candidate needs to be able to demonstrate a good understanding of PCs operating systems and off the shelf software like MS Office and Adobe Acrobat. The Technical Support Specialist will also be required to create tickets in the Citys ticketing system and escalate issues as appropriate.
Qualifications :
Competencies Knowledge Skills and Abilities
- Windows desktop operating systems
- MS Office and other PC software
- Adobe Acrobat
- Web Browsers (Chrome IE Firefox)
- Understanding of software licensing
- Explain technical issues to non-technical users
- Excellent written and verbal communication skills
Qualifications (Education and Experience)
- Knowledge of PC hardware & A certified
- Minimum 2 year experience in a Desktop Support organization
- NOTE: Microsoft Certified Professional (MCP) Certification (Windows 10) or an associate degree in Information Technology or Computer Technology can be substituted for any of the above experience
- Other Requirements-Must have a valid PA Drivers License and the ability to lift 50 lbs.
Additional Information :
Salary: $50000-$60000
Salary cannot exceed $60000
Were interested in hiring the best possible candidate for the role. We recognize that experience education and qualifications can be attained in a variety of ways and that many skillsets are transferable. If you feel youre a good fit please dont hesitate to apply.
Please include:
- Resume
- A cover letter
Please note: Applications will not be considered without a cover letter.
Did you know
We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
We offer Comprehensive health coverage for employees and their eligible dependents
Our wellness program offers eligibility into the discounted medical plan
Employees receive paid vacation sick leave and holidays
Generous retirement savings options are available
*The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22 2023 vaccinations are no longer required for new employees that work in non-medical non-emergency or patient facing positions with the City of Philadelphia. As a result only employees in positions providing services that are patient-facing medical care (ex: Nurses doctors emergency medical personnel) must be fully vaccinated.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race ethnicity color sex sexual orientation gender identity religion national origin ancestry age disability marital status source of income familial status genetic information or domestic or sexual violence victim status. If you believe you were discriminated against call the Philadelphia Commission on Human Relations at or send an email to faqpchr @. For more information go to: Human Relations Website:
Work :
No
Employment Type :
Full-time
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,00 ... View more
