Spa Supervisor
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
- Deliver exceptional guest service ensuring every guest receives a warm personalised and luxurylevel experience.
- Resolve guest queries and concerns promptly and professionally.
- Maintain spa ambience including cleanliness presentation and atmosphere in all treatment and relaxation areas.
- Support VIP and specialrequest guests in line with Fairmont standards.
- Supervise daily operations of therapists receptionists and spa attendants.
- Lead preshift briefings to communicate priorities occupancy and service expectations.
- Coach and mentor team members to uphold service excellence and operational standards.
- Support training and onboarding of new spa team members.
- Oversee treatment scheduling to maximise therapist productivity and guest satisfaction.
- Ensure compliance with health safety and hygiene standards including COSHH and industry best practice.
- Monitor stock levels of products linens and consumables raising requisitions as needed.
- Support spa opening and closing procedures ensuring readiness and security.
- Assist with retail sales performance and product recommendations.
- Support revenue targets through upselling package promotion and efficient scheduling.
- Maintain accurate records including treatment logs therapist hours and operational checklists.
- Assist with reporting on KPIs such as occupancy retail conversion and guest feedback.
Qualifications :
- 12 years spa experience and some supervisory exposure preferred within a luxury hospitality environment
- Deliver excellent guest service resolve queries and maintain a luxury spa environment
- Supervise daily operations support therapists and reception and lead briefings
- Manage schedules maintain hygiene and safety standards and oversee stock
- Support retail sales upselling and basic KPI reporting
- NVQ Level 3 Beauty Therapy (or equivalent) required
Additional Information :
What is in it for you
- Exclusive Discounts:
- Fairmont Cheshire The Mere Spa and Golf discount
- Fairmont Raffles and Accor Hotels (friends and family rates are included)
- 20% off food and beverage in on-site restaurants
- Colleague restaurant
- Being part of The Mere Team our culture is unique!
- You will benefit from training and development opportunities
- Competitive salary and benefits including pension
- 28 days of holiday including public holidays
- 1-5 days service award based on length of service
- Special rates for Fairmont Cheshire The Mere colleagues and their friends & family and discount across Accor hotels worldwide
- And last but not least you will get to work with a team of EXTRAORDINARY people
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Customer Service
- Hotel Experience
- Organizational skills
- Hospitality Experience
- Computer Skills
- Management Experience
- Millennium
- Dermal Fillers
- Front Desk
- Esthetic Laser Treatment
- Leadership Experience
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
