Guest Service Attendant (Chinese Speaking)
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Job Location:
K Dhigufinolhu - Maldives
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Smile even though you are on the telephone. When you smile you automatically improve your vocal quality and you will also sound pleasant and interested
To anticipate guest needs and handle guest inquiries in a helpful and attentive Anantara manner.
To have a complete knowledge of the hotel product including room types rates relative features and facilities food and beverage outlets and promotions spa and health club and other Anantara properties.
To take personal responsibility for the service and attitude with which our guest service is being delivered and ensure it meets the highest standard of Anantara at all times.
Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
Directs call to guest rooms staff or departments through the switchboard or PBX system. To check and attend to email received on the hotel generic email address.
To follow the telephone etiquette standards.
To develop a close and harmonious working relationship with all hotel departments.
To attend hotel events daily shift briefings and training to improve professional skills.
Qualifications :
- College diploma in hotel management or related field.
- Previous experience as an Guest Service Centre Agent in Front Office
- Excellent oral communication skills.
- Experience with Front Office systems.
- Fluent in English both written and spoken.
- Chinese speaking is high preferred
Additional Information :
- Working for an International Brand with over 545 hotels worldwide!
- Numerous opportunities to progress throughout every level of your career
- A large offering of digital learning including virtual courses and on site development programs.
- Discounts at all Minor Hotels and Lifestyle outlets around the world
- Team building activities
- Wellbeing activities
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Advertising Management
- Cost Accounting
- Integration
- Legal Operations
- Entry Level Finance
About Company
In the sustainable food sector, we work with large food companies, providing them with professional consulting services to help them add sustainable food to their supply chains, thereby improving food safety and food quality, and improving animal welfare. Our partners include leading ... View more
